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Sharanya TH, CUSTOMER SERVICE MANAGER

Sharanya TH

CUSTOMER SERVICE MANAGER·Alligator Shipping Co. LLC

United Arab Emirates

Bachelor's degree, Bachelor of Business Administration

Work experience

Total years of experience: 12 years, 0 months

CUSTOMER SERVICE MANAGER

January 2020 - Present

Alligator Shipping Co. LLC

Dubai, United Arab Emirates

January 2020 - Present

• Increased revenue by 50% through successful identification and penetration of new accounts.
• Collaborated with account leadership to provide pricing options and recommendations, resulting in an increase in client retention by 80%
• Implemented SOPs to manage customer expectations and maintain high levels of customer satisfaction.
• Successfully managed multiple projects and priorities, consistently meeting or exceeding client expectations.
• Communicating needs and productivity with the team along with supervising and evaluating daily operations
• Work on pricing with multiple carriers, vendors, and other agent offices globally on rate requests
• Delivered comprehensive bid proposals for customers long term projects and gained client approval on costs.
• Reviewed Report & Regular Monitoring the Progress against Set Targets.

Company industry:
Shipping
Job role:
Logistics and Transportation

SALES COORDINATOR

June 2015 - December 2019

Alligator Shipping Co. LLC

Abu Dhabi, United Arab Emirates

June 2015 - December 2019

• Prompt handling of enquiries complaints and objections by telephone and liaising with the concerned sales personnel.
• Report these activities to relevant sales executive and seek their help when necessary.
• Assist Sales Staff with the preparation of quotations and sales leads and help with the follow-up when necessary.
• Send Sales leads and booking to load/destination port office.
• Informing sales staff to make sales call on a new customer with potential for spot prompt business.
• Help and cooperate with colleagues.
• Cooperate with other departments and Trade Offices, Pricing Managers and Overseas Agents.

Company industry:
Shipping
Job role:
Logistics and Transportation

ADMINISTRATION EXECUTIVE

June 2014 - June 2015

Alligator Shipping Co. LLC

Abu Dhabi, United Arab Emirates

June 2014 - June 2015

• Assisting MR in ISO documentation and record keeping
• Where appropriate and directed by the Dept. Head; customer base updating and implementation of sales process (working sectors) - both electronic and paper based.
• Assist as directed by the Dept. Head with monthly commercial reports as required by Corporate Marketing
• Follow up on quotations and maintain record of reasons business is not secured for D class (25 TEUs monthly) clients.
• Ensure that a proper filing system is in place and maintained (help with filing as directed by the sales manager).
• Responsible for onboarding of new hires with training and company policies and procedures.
• Creating a filing and numbering system which helped the company with better organization.
• Relevant knowledge of computer software, Excel, Microsoft Word, QuickBooks, Google Docs.

Company industry:
Shipping
Job role:
Administration

Education

Bharathiar University

May 2014

May 2014

Bachelor's degree, Bachelor of Business Administration

India

GPA (percentage): 75%

GPA (percentage): 75%

Kerala State Board

May 2011

May 2011

High school or equivalent, Computer Science

India

GPA (percentage): 75%

GPA (percentage): 75%

Skills

Freight Forwarding
Expert
Freight Forwarding
Expert
Pricing Analysis
Expert
Pricing Analysis
Expert
Problem Solving
Expert
Problem Solving
Expert
Customer Retention
Expert
Customer Retention
Expert
Generating Revenue
Expert
Generating Revenue
Expert
QUOTATIONS
Expert
QUOTATIONS
Expert
SALES
Expert
SALES
Expert
BOOKING (RESOURCE PLANNING SOFTWARE)
Expert
BOOKING (RESOURCE PLANNING SOFTWARE)
Expert
FILING
Expert
FILING
Expert
GOOGLE DOCS
Expert
GOOGLE DOCS
Expert
LEADERSHIP
Expert
LEADERSHIP
Expert
MICROSOFT EXCEL
Expert
MICROSOFT EXCEL
Expert
MICROSOFT WORD
Expert
MICROSOFT WORD
Expert
SALES PROCESS
Expert
SALES PROCESS
Expert
OPERATIONS
Expert
OPERATIONS
Expert
revenue generation
Expert
revenue generation
Expert

Languages

English

Expert

Hobbies and interests

Singing

Have won many awards and accolades in the inter school and inter college district level competitions. Trained Indian classical singer, Have undergone training in Indian classical for more than 10 years. Have participated and been a runner up in a TV reality show (Indian devotional song category) in the year 2013.