Sharanya TH

• Increased revenue by 50% through successful identification and penetration of new accounts.
• Collaborated with account leadership to provide pricing options and recommendations, resulting in an increase in client retention by 80%
• Implemented SOPs to manage customer expectations and maintain high levels of customer satisfaction.
• Successfully managed multiple projects and priorities, consistently meeting or exceeding client expectations.
• Communicating needs and productivity with the team along with supervising and evaluating daily operations
• Work on pricing with multiple carriers, vendors, and other agent offices globally on rate requests
• Delivered comprehensive bid proposals for customers long term projects and gained client approval on costs.
• Reviewed Report & Regular Monitoring the Progress against Set Targets.

• Prompt handling of enquiries complaints and objections by telephone and liaising with the concerned sales personnel.
• Report these activities to relevant sales executive and seek their help when necessary.
• Assist Sales Staff with the preparation of quotations and sales leads and help with the follow-up when necessary.
• Send Sales leads and booking to load/destination port office.
• Informing sales staff to make sales call on a new customer with potential for spot prompt business.
• Help and cooperate with colleagues.
• Cooperate with other departments and Trade Offices, Pricing Managers and Overseas Agents.

• Assisting MR in ISO documentation and record keeping
• Where appropriate and directed by the Dept. Head; customer base updating and implementation of sales process (working sectors) - both electronic and paper based.
• Assist as directed by the Dept. Head with monthly commercial reports as required by Corporate Marketing
• Follow up on quotations and maintain record of reasons business is not secured for D class (25 TEUs monthly) clients.
• Ensure that a proper filing system is in place and maintained (help with filing as directed by the sales manager).
• Responsible for onboarding of new hires with training and company policies and procedures.
• Creating a filing and numbering system which helped the company with better organization.
• Relevant knowledge of computer software, Excel, Microsoft Word, QuickBooks, Google Docs.