Litigation Support Specialist (IT)
Trusted Systems Consultancy
مجموع سنوات الخبرة :15 years, 3 أشهر
Providing support services for Dubai Courts, my main job role to define investigate and analysis information technology cases and write professional technical report with format and language that is conformant with the legal framework and practice
• Coordinates all IT projects and ensures company resources are utilized appropriately.
• Compiles project status reports, coordinates project schedules, manages project meetings, and identifies and resolves technical problems.
• Identifies and analyzes systems requirements and defines project scope, requirements, and deliverable.
• Coordinates project activities and ensures all project phases are documented appropriately.
• Take and prepare meeting minutes when required.
• Keep spreadsheets up to date and input data if necessary.
• Create presentations and documents.
• Coordinate between Technical team and the client to perform the project.
■ Acting as a first point of contact: dealing with correspondence and phone calls
■ Booking and arranging travel, transport and accommodation
■ Managing diaries and organizing meetings and appointments
Responsibility :
- Handling calls and incidence coming from the schools.
- Logging tickets on the service manager system "HP Service Management Platform"
- Handling Technical issues “Applications and networks” raised from project field engineers and Troubleshooting over the phone.
- Resolving issues remotely.
- Escalating the unresolved cases to the 2nd level support or the concern vendor and Coordinate between them till issue been resolved.
- Train the new joiners.
- Achievements: Contributed successfully in Shaikh Mohammed bin Rashed Smart Learning project.
Responsibility :
- installing and configuring computer hardware operating systems and applications.
- monitoring and maintaining computer systems and networks.
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
- Providing support, including procedural documentation and relevant reports;
- Rapidly establishing a good working relationship with customers and other professionals, e.g; software developers.
- Testing and evaluating new technology.
- Preparing presentation.
- website admin; editing and updating websites news and events.
- Setting up exhibitions IT related .
Achievements : Manage AMC Contract with Federation of UAE Chambers of Commerce & Industry”, “International Chamber of Commerce - ICC UAE”, “Emirates Business Women Council, UAE BWC”, to Deliver IT Technical Support service for more than 20 employees in Dubai and Abu Dhabi. From 2010 - 2012.
Responsibility :
IT Instructor teaching IT courses specially ICDL & Advanced office courses and Network Fundamentals, works in number of projects to train Employees of government & privet Sector.
Achievements:
Implement IT Training courses for government of Dubai employees “RTA”.