IT Manager
McDonalds UAE
Total years of experience :30 years, 2 Months
Accomplishes information technology staff results by:
communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
aligning with Corporate IT strategies and new technologies in UAE Market
Maintains staff by:
recruiting, selecting, orienting, and training employees
as well as maintaining a safe and secure work environment; developing personal growth opportunities.
Maintains organization's effectiveness and efficiency by:
defining, delivering, and supporting strategic plans for implementing information technologies.
Completes projects by:
coordinating resources and timetables with user departments and data center.
Verifies application results by:
conducting system audits of technologies implemented.
Maintaining business continuity plan by:
implementing disaster recovery and back-up procedures and information security and control structures.
Recommends information technology strategies, policies, and procedures to IT Director and senior management
Accomplishes financial objectives by:
forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; and initiating corrective action.
Maintains quality service by establishing and enforcing organization standards, and ensuring SLA & OLA agreements
Keeping myself up to date by:
attending educational workshops; reviewing professional publications; establishing personal networks; bench-marking state-of-the-art practices; and participating in professional societies.
I have completed successful critical projects in IT like:
Service Desk, Enterprise Content Management System, time & attendance web app, IT cost cutting & outsourcing
currently working with other functional departments to implement SAP S4 HANA cloud ERP system as well as SAP Success Factor (HCM System)
Working with senior managment of Mcdonalds UAE and IT Dept. Head, to:
successfully chose the proper solutions or technologies required, providing the proper support level to IT team, and placing the IT Policy, and IT Dept. Documentation
implemented projects:
Data Center co-location & servers virtualization
Exchange Server 2010
MPLS project to connect more than 100 outlet to data center
Citrix XenApp
GEMS ERP consultation
Call Center
McDonald's Delivery System
Load balancer, WAF, Application Delivery Controller ADC
Was responsible for:
generating new selling leads
visiting customers and addressing their businesses pain areas
promoting new products and services in IT and similar fields
keeping customers update with new technologies and solutions in the market
and because of solid technical background i was supporting sales team of 10 persons, and 2 managers with all technical discussions and projects sizing and costing
negotiating with distributors and principle companies
I have closed more than 450k AED worth project in 18 month ERP/CRM/HRMS and any other back-office solution
I also participate in after sales services, AMC's and SLA contracts with customers
I’ve successfully implement and run a full retail system project in garments industry(Men Fashion), the project is to establish an IT Dept. in the H/O and connect all the remote location to the H/O (Approx. 75 outlets), managing and directing 20 IT staff and controlling the day to day activities, Reporting to the Group Vice President
- Reporting directly to Store General Manager
- IT & Commercial staff Training on corporate ERP and other application
- IT & consumable purchases (hardware, toner, print head, bar-code label, etc)
- Setting up &Configuring Network Users mailboxes creation, (LAN, WAN, VPN) troubleshooting
- Controlling network security & apply the proper user permissions to the network resources
- Controlling Database Validity, Database Maintenance, system recovery plans & backup
- (IBM POS) cash line connectivity and controlling day to day activities
- Items bar-coding and pricing controlling
- Electronics weighting scales configuring, supporting, and troubleshooting
- JD-Edwards (ERP- account Package) supports and set up the application on the users desktop
- IT Department & Staff expenses and budget planning, IT team directing and managing
- HR-system & Payroll support
- Users PC Hardware/Software support and troubleshooting (100 users concurrently)
- controlling Office Automation Section Sales operation and display
- Stock take/Inventory controlling and validation
- Users & system monitoring
- Managing & controlling AS/400® and IBM® SMA® (Super Market Application) operations
System Administrator in Abu Dhabi, presidential court :
(Office of the personal representative of H.H. the president)
Small LAN administration, Software Installing and hardware supporting
, PC hardware and office support and troubleshooting
IT Purchases (Supply and provide all IT related items)
Computer technician responsible for peer -to- peer networks, with some shared resources, fixing errors & bugs
Syrian based computer centre,
I was teaching DOS, Windows 3.11, Windows 95, MS-Office WORD, EXCEL, PowerPoint, Access application in addition to technical field that I assembling computer parts and fixing it.
complete the following majors electrical fundimentals radio activity mechanichs electrostatics chemistry ETC.
I was been in Syria to study the Electric Engineering And I finish Two Year study and pass the following subjects: -Electrical technology essentials (1 & 2) -Thermodynamic theory -Materials prosperities -Math & chemistry -physics (1 & 2)
I've finish my high school education in 1993 - science section- from Fujairah in UAE with 84.8 %
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