Warehouse Manager
Kamal Osman Jamjoom LLC
Total years of experience :18 years, 2 Months
Responsibilities
• Ensure smooth running of Warehouse process & execution; this includes staffing, scheduling, training, monitoring efficiencies and accomplishment of tasks.
• Oversee and participate in all shipping functions.
• Ensure right products are delivered to right place on time and in the most cost-efficient way possible.
• Run & control daily activities of all functions namely Inbound, Outbound, Inventory, Kitting, Admin & Dispatch.
• Manage 6 brands distribution to 540 stores. Work closely with brand Merchandise Planner’s to ensure ordering process runs smoothly.
• Adhere to strict dispatch deadlines - on an average 100 stores each day.
• Manage and store stock in different facilities, implement company inventory management strategy. Maintain accuracy, work with team to ensure balances are correctly recorded, in particular aging profile and expiry.
• Liaise with Regional Managers & Buyers to ensure product availability in light of upcoming promotions & deals.
• Prepare monthly delivery schedule brand wise and strictly monitor actual vs. budget.
• Assessing and training team in various aspects of business to improve their efficiency.
• Determine resource requirements based on the volume to successfully achieve daily, weekly and monthly demand.
• Analyze & forecast future logistics requirements based on business growth.
• Oversee and verify compliance with policies & procedures and any regulatory operating requirements to include Internal Audit, Health dept. and fire safety measures.
• Prepare annual budget requirements. Anticipate and request funding for future material handling equipment requirements.
• Run & update daily, weekly and monthly reports required for analysis by top management.
Achievements
• Successfully managed SAR 340 million worth of stock file with 12000 SKU’s.
• Improved daily OFR (order fill rate) by 0.2%.
• Increased picking productivity by 10% and successfully trained Assistant Manager within a span of 1 year.
• 99.95% inventory accuracy in annual stock take 2014-15.
• Awarded with “saving star” for reducing operational cost.
• Reduced warehouse operational cost from 2.0% to 1.7% of sales.
• Created positive working environment across all departments with a culture of development and co-operation.
• Improve the operational system, processes and policies in support of company mission - Every Customer gets an incredible experience.
• Drive sales performance by coaching, motivating and empowering sales colleagues to achieve set targets.
• To achieve a minimum Customer Experience score each period, embedding Customer Champion principles to coach and drive performance improvement.
• To achieve all P&L measures vs budget for the Store each period, maximising opportunities to reduce cost and overspend ensuring the Store remains on target.
• Management of multiple functions namely Warehouse, Admin & Customer Service to ensure establishment and achievement of operational goals.
• Review and investigate discrepancies from P.I/exception counts. Prepare action plans to reduce any stock/cash loss and implement controls. Highlight & help formulate policies at company level by keeping the Director, Regional Loss prevention officers & store security team in loop.
• Manage payroll, prepare actual and projected reports. Oversee monthly and quarterly assessments and forecasts of department's performance against budget, financial and operational goals.
• Proper deployment of resource by suitable roster management, making sure right skill available at the right time and recruiting a talented flexible team.
• Serve as primary liaison in addressing H&S issues; carry out store annual risk assessment and manual handling risk assessment with weekly fire alarm checks.
