Sharif Jurdi

Developed, implemented and managed business plans to promote profitable food and beverage sales.

Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste. Identified team weak points and implemented corrective actions to resolve concerns.

Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction. Maintained safe working and guest environment to reduce risk of injury and accidents.

Actively participated in ongoing customer service programs.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service. Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.

Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.

Created fun team building activities to engage staff in up-selling to meet revenue targets.

Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

Led and directed team members on effective methods, operations and procedures.

Interacted positively with customers while promoting hotel facilities and services.

Oversaw front of house personnel to maintain adequate staffing and minimize overtime.

Carefully interviewed, selected, trained and supervised staff.

Responsibility in making sure that the day-to-day operation is running smoothly and up to standard
• Establish performance specifications, cost and price parameters, market applications and sales estimates
• Provide leadership to managers and staff to ensure compliance with standard as set in the operations manual, policy and procedures book, and applicable government regulation.
• Works with all the staff to achieve sales and customer satisfaction goals and uses available reports to identify opportunities
• Coaches and train managers, assistant managers, and other level for operational excellence, helps to develop new hire and rewards programs.
• Conduct periodic meetings and briefings with direct reports on operation activities.
• Endure adherence to company policies and procedures and maintain constant and effective communication between stores and head office.
• Support marketing initiatives to elevate customer experience and engagement.

Responsibility in making sure that the day-to-day operation is running smoothly and up to standard
• Establish performance specifications, cost and price parameters, market applications and sales estimates
• Provide leadership to managers and staff to ensure compliance with standard as set in the operations manual, policy and procedures book, and applicable government regulation.
• Works with all the staff to achieve sales and customer satisfaction goals and uses available reports to identify opportunities
• Coaches and train managers, assistant managers, and other level for operational excellence, helps to develop new hire and rewards programs.
• Conduct periodic meetings and briefings with direct reports on operation activities.
• Endure adherence to company policies and procedures and maintain constant and effective communication between stores and head office.
• Support marketing initiatives to elevate customer experience and engagement.

Controlling Food Safety Procedures as per the Kuwait Policy and Regulation.
• Reducing the Food Cost by controlling the wastage and food ordering.
• Responsible for catering events
• Reducing the payroll and controlling the overtime if exit.
• Making a smooth operation and keep the teamwork spirit between colleagues.
• Arranging floor distribution on all sections, where all staff know and focus on his job description.
• Responsible for the Administrative tasks of the restaurant such as, (attendance, evaluation, inventory, schedules…)
Strict following of closing and opening check lists cleaning check lists.
• High quality level and presentation of F&B products. • Strict following of service standards.
• Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines.
• Responsible for marketing plans and advertising through social media.