Sharif Takieddine

 Leading .Net/CRM development and establishing integration with other platforms.
 Used N-tier architecture for presentation layer, the Business and Data Access Layers as .NET. Framework assemblies.  Gathering requirements, recommending and providing detailed estimates for service implementations.
 Perform gap analysis between a client’s requirements and the functionality within Microsoft Dynamics CRM.
 Developed .Net web portal for Employees integrated with CRM for HR and Case management systems.
 Coordination with Mobile Team in India to develop mobile app integrated with CRM via WCF services.  Prepare and conduct CRM demonstrations and training for users.

 Liaise with clients to understand their business and gather requirements to develop a plan to solve their problems in an efficient manner.
 Implemented, developed and tested CRM Business applications on high quality.
 Handling all technical integration needed with other platforms.
 Maintained a good relationship with clients that led to projects extensions and CRM versions upgrades.
 Developed SOAP and REST web services and WCF services for communication between frontend and backend servers.
 Provided support and advised junior developers in the team.
 User trainings, Demos, and On-Site Off-site consultancy to clients.

 Implemented and developed large scale software implementations by analysis of business processes requirements.
 Assisted in all stages of CRM development life-cycle from client contact till post follow up actions.
 Integrated CRM with several platforms and I was recommended to help my colleges when integration.
 Extended CRM functionality by creating custom workflows, processes and plugins.
 Create and modify SSRS reports based on client needs.
 Analyzed all escalated customer issues and resolved them with a reasonable time-frame.
 Resolving technical issues with servers, authentication, IIS, Exchange, SQL, and other related technologies to CRM.

 Participated in development of websites that provides subscription services.
 Handled SMS system and established short code connectivity with SMS Providers.
 Provided solutions and optimizations that led to increase system performance.
 Supported Clients via remote desktop and phone calls.  Monitoring Daily SMS flow and troubleshooting system issues.