APPRENTICE
RECRUITMENT
Total years of experience :19 years, 7 Months
24/7 Inc. | Philippines
Was transferred to the recruitment section and was entrusted of screening applicants and endorsing qualified candidates to their most suitable program/accounts or line of business.
through Tasc Outsourcing Agency | Ajman, UAE
•Responsible in handling customer inquiries related to mobile and fixed home services.
•Handled Prestige customer accounts specializing on billing, roaming and technical complaints, coordinated with VIP clients and other back end departments in ensuring efficient maintenance of high-valued customer accounts.
•Responsible in resolving sensitive and escalated complaints such as TRA, Social Media, management cases and the like as part of the Tier 2 Service Recovery team.
•Supported in validating IVR and Chat AI transactions to confirm if the recorded interactions have conformed to its designed workflow.
Handled technical complaints. Assisted in basic troubleshooting and arranged technician dispatches if needed.
A part of a team that provided general customer service, sales support and customer loyalty campaigns that ensured customer satisfaction.
an Australian telecommunications account that provided Mobile services and bundles.
•Was part of level 2 customer-satisfaction driven program which centers on the quality of client-provider relationship.
Philippines
•Was part of an inbound sales team that promotes campaigns of an American VOIP client.
•Handled marketing newly launched products and services that the vendor put together.
Department of Public Works and Highways | Philippines
•Coordinated with the different departments within the government office in ensuring that the assigned projects are running efficiently and on their respective timelines.
•Serves as a point-person in coordinating with the different department heads in keeping track of their team's projects and schedule.
charge of records safe-keeping and organization.
•Supported coordination with the different department heads' respective activities and assigned tasks.
•Kept track of the events and timelines.
courses: RECOGNITION RECEIVED: •Consistency for Quality Assurance •No Attendance Issue