Sharon Banda

Enquiries
●Acting as Enquiries In Charge providing customer service business wise hence representing the company.
●Answer live online chat inquiries and inquiries received by email.
●Answer telephone inquiries.
●Engage in follow up calls and emails on clients who inquired.
●Keep clients updated on any changes relevant to them. Document control
●Save all emails in relevant folders and print out initial responses for filing.
●Update the Enquiries Track Log with client's information who inquired.
●Keep Training Plan up to date with all active training programs. Enterprise Resource Planning (ERP) -: Database
●Keep ERP updated by cancelling inactive courses and adding approved sessions of courses by management.
●Indicate definite venue of training program.
●Add new training programs approved by management.
●Indicate definite instructor for a particular program. General Administration
●Helping the team to manage their day to day needs.
●General admin as required

Duties
●Maintain employee records such as vacation and sick leaves
●Review and maintain the accuracy of the records of the records, editing where necessary to ensure they are up to date.
●Acquire human resources accessories from the stores department using SAP system.
●Maintain confidentiality around sensitive documents.
●Sorting out incoming and outgoing daily post and answering any queries.
●Manage the processes around documentation within the organisation.
●Calculating and checking to make sure payments, amounts and records are correct
●Overseeing activities in stores, front office and related departments
●Store, copy and scan company policy
●Assign codes to data