Sharon D'Cunha

Conduct ‘Training Needs’ analysis and prepares an Annual Training Plan and budget accordingly
 Prepare six month plans and monthly training plan and communicate with all departments.
 Conduct off job training sessions as necessary, particularly in the areas of customer service and
quality.
 Pro-actively shape a service-oriented culture within the operation by measuring and monitoring
guest feedback and establishing effective means of communicating this to the management and staff.
 Assist in the selection of Departmental Trainers, then trains and develops them through on going
workshops and monthly meetings.
 Ensure relevant departments have up to date service standards and procedures manuals and guides
and coaches in the production of the same.
 Develops managerial training
 Embark knowledge, skill and attitude base of the Employees.
 Manage tracking and measurement systems for training programs.
 Monitor and supervises all relevant training activities within the hotel operation with due regard to
execution and maintenance of our operational policies and standards, international and domestic.
 Responsible for creating, adding and updating of the requisite technical training manuals and tools
per field, in collaboration with in house specialists and ACCOR.
 Is familiar with training guidelines and Human Resources policy issued by the head office and ensures
that they are applied accordingly.
 Evaluate customer needs from feedback of the guest questionnaires and compiles relevant measures
for correction and improvement.
 Update course/ training requirements and develops and establishes course training control
instruments.
 Establish monthly reports as according to Hotel’s/regional office requirements.
 Maintain monthly overview of course breakdown and attendance.
Q8Realtor ■ Salmiya, Kuwait
Leasing Executive - Q8Realtor, Kuwait (March 2019 - Oct 2019)
 Listing current and predictable vacancies on all pertinent Websites.
 Create write up’s and edit images of available properties for advertisements.
 Scouting for prospective lessees.
 Directing guided tours of each rental.
 Drafting and signing legally sound and detailed lease agreements.
 Scheduling property-related maintenance, as needed.
 Addressing and recording all rule violations.
 Renewing lease agreements, if desired.
 Negotiating the updated features of applicable lease agreements.

Deliver lectures, seminars on assigned courses.

Design teaching material and deliver across a range of modules within the subject area.
 Use appropriate teaching, learning support and assessment methods.
 Set, mark and assess work and examinations and provide feedback to students.
 Collaborate with colleagues to identify and respond to students’ needs.
 Train, support and mentor students in Extra Curricular activities.

End to end recruitment and strategic sourcing by scrutinizing, screening, refer & headhunt candidates
according to client requirements.
 Understanding client requirements in detail to ensure success with a focus on exceptional client and
candidate experience.
 Sourcing of profiles through various portals, references, LinkedIn, other professional and social
networking sites and submitting them within the stipulated time frame.
 Initial screening of CV's & first level interviewing as per client requirements.
 Organize campus/rookie hiring, organize events, job fairs etc. for mass hiring.
 Preparing and maintaining various MIS Reports like tracker sheet, monthly client reports, hire reports
and raising of invoices.
 Business Development: Been successful in bringing in new clients and attended meetings at client
venues to serve the clients better and resolve outstanding issues.
 Relationship Management: Maintain excellent rapport and interfaced as a single point of contact with
clients on behalf of the company.

To provide outstanding services and ensure client satisfaction.
 To address customer inquiries about products and services in a timely fashion.
 To analyze client concerns and work with other teams to provide immediate resolutions.
 To obtain customer feedback and make recommendations to meet customer needs.
 To log and track all customer calls.
 To generate customer service reports for management.