Support Officer
Coventry City Council, Coventry, UK
Total years of experience :10 years, 10 Months
Housing Housing Support Officer for Housing and Homelessness
Delivered excellent quality customer service through integrity and role modelling of appropriate behaviours and practices
Worked with organisations across a variety of mediums to support the delivery of Housing & Homelessness statutory requirements
Built, maintained and promoted effective working relationships with colleagues and stakeholders
Identified and made recommendations for change to practices or issues that negatively affect the performance that is delivered to the customer
Registered Charity: 17 Retirement villages and 5 smaller housing developments and 60 Charity Shops)
•Supported existing retirement schemes/villages with recruitment of senior positions and key operational posts
•Prioritised and completed projects within deadline
•Created and posted job descriptions/ads internally and externally across a number of job boards
•Maintained and updated applicant tracking system
•Evaluated and screened CV’s and cover letters for shortlisting
•Organised and facilitated at assessment centres and recruitment
Tier 4 International Student Enrollment - HTS
Enrolment/ Document Management and HTS status
Visa compliance
Attendance monitoring
Mail merge
Meeting Minutes
Student Record Management
Temporary Assignments including:
Coventry University, Coventry, UK
DMG MORI, Coventry, UK
for Kings School Al Barsha
•Responsible for the operational performance of a team of 11
•Managed the performance appraisal process for each direct report, setting targets and managing performance
against these targets
•Developed and manage the schedule of works for all operational areas to ensure outstanding delivery
•Managed and build high-quality relationships between parents and the school
•Recommend policy improvements for admissions/re-enrolments/payment of fees
•Attended Leadership meetings to provide weekly reports of administrative responsibilities and activities
Business Development (Purple Plum is a Norwich-based fine food catering company specialising in locally sourced and produced food)
•Liaised with clients to ascertain their precise event requirements
•Coordinated all logistics of event/event management, ensuring a consistent smooth flow of communication
Temporary Role
•Created and placed internship advertisements using UEA Portal and social media sites
•Input and updated social media sites using HootSuite
•Ensured correct data was maintained through regular auditing and archiving
•Researched UK and global internship opportunities and presented finding
Champion Technologies is a global specialty chemical company in over 100 locations)
•Managed the full continuum of administrative details involved in daily operations
•Produced and implemented company policies and procedures including establishing work-place health & safety policies
•Recruited and trained administration staff
•Negotiated contracts and UAE company Legislation to operate within 2 Free zones
•Relocated Champion ME from Dubai Airport Free Zone to Jebel Ali Free Zone
•Responsible for planning/negotiating/organizing the fit out of Regional Head Offices, ensuring adherence to Free Zone health and safety rules and regulations
•Arranged employment visa’s/transfers, government security clearance
•Sourced providers and suppliers and negotiated contract for fit out and relocation
•Relocated Champion ME team into fully operational facilities, within a 3 day time frame
•Responsible for all relocation logistics of Champion employee’s to the Middle East
•Researched and negotiated the Medical Insurance Policy for local hire
•Achieved 30% cost saving on company travel and corporate giveaways
Bonhams, founded in 1793, is the third oldest and largest auctioneers of fine art and antiques in the world)
•Managed all operations for Bonhams Middle East and reported to Bonhams UK
•Dealt directly with the local partner His Excellency Mahdi Al Tajer
•Instrumental in the interior design for Bonhams new premises and all logistics fit out
•Planned and managed Bonhams Middle East launch and all VVIP events and auctions
•Managed venue design/fit out to create a temporary gallery for each VVIP event
•Adhered to legal, health and safety obligations at all times
•Coordinated venue management, caterers, designers, contractors and IT/AV equipment hire
•Liaised with shippers, clients, UAE Customs, security and fit out companies, for Art and Jewellery delivery and installation for each event and auction
•Liaised with the marketing and PR company to promote events
•Ensured Royal and VVIP standards and protocols were met
•Managed the overnight ‘tear down’ of gallery set up and re-creation as an Auction venue
•Oversaw the dismantling/removal/shipping/delivery of all art and jewellery