Team Leader
Datahold Philippines
Total years of experience :13 years, 2 Months
• Monitor, coach and mentor agents on standard call procedures, provide motivational ideas to
build self confidence.
• Prepare sales and weekly performance report of agents.
• Regularly report directly to the CEO of the company regarding account status.
• Responsible for administrative work (Agents Daily Time Record, Performance/Stats Report, Daily,
Weekly and Monthly Sales Reports).
• Take supervisory calls to attend to callers concern.
Appointment Setter:
• Call owner/authorized person from retail business establishments in the US to inform them that
they are eligible for reduction in rates by switching from retail to wholesale status.
• Acquire email address and contact info of the company for call back from our bank officer and
send information about the rates.
Team Leader:
• Monitor, coach and mentor agents on standard call procedures, provide motivational ideas to
build self confidence.
• Prepare sales and weekly performance report of agents.
• Call clients and HR professionals to provide staffing solutions in Australia focused on the mining
and energy sector.
• Acquire information from clients / HR professionals (job vacancies, hiring requirements, location,
salary package, benefits for qualified applicants and start date).
• Provide our company information through email and phone call.
• Sending of resume that matches the requirements of clients and posting job ads in social
networks.
• Give exposure and visibility to up and coming companies in the US and Canada.
• Call private investors and stock brokers from the US and Canada to inform them about the
potential of the companies we represent.
• Update investors on company press releases and business plans and strategies on how to
generate profit on their investment.
• Regularly report directly to the CEO of the company regarding account status.
• Responsible for administrative work (Agents Daily Time Record, Performance/Stats Report, Daily,
Weekly and Monthly Sales Reports).
• Monitor, coach and mentor agents on standard call procedures, provide motivational ideas to
build self confidence.
• Take supervisory calls to attend to callers concern.
• Responsible for Administrative work (Agents Daily Time Record, Performance /Stats Report,
Daily, Weekly and Monthly Sales Report.
• Monitor, coach and mentor agents on standard call procedures, provide motivational ideas to
build self confidence.
• Take supervisory calls to attend to callers concern.
• (For EDU ACCOUNT) - Call US residents and offer online education, convince interested
customers to enroll with our accredited colleges and universities.
• Responsible for Administrative work (Agents Daily Time Record, Performance /Stats Report,
Daily, Weekly and Monthly Sales Report.
• Monitor, coach and mentor agents on standard call procedures, provide motivational ideas to
build self confidence.
• Take supervisory calls to attend to callers concern.
• (For NEXTGEN TELECOM ACCOUNT) - Call business establishments in New York and New Jersey
to offer cheaper rates for telephone lines.
• Provide excellent customer service.
• Responsible for monitoring Customers Account.
• Handle billing related concerns and payments.
• Delivering post-sale care services, exceeding clients expectations in a cost-effective manner.
• Obtaining significant business by delivering presale presentations to demonstrate new phone
features.
• Implementing a sales-tracking spreadsheet to replace a manual form writing process to increase
efficiency.
• Developing innovative and effective marketing programs to exceed store sales quotas.
• Creating a team spirit within the stores to increase sales, long-term employees, and customer
satisfaction.
• Oversee client relations, new account development, and customer service.
• Supervising administrative functions, inventory, cash flow, merchandising, and operations.
• Conducting ongoing staff development and personal growth planning for employees.
• Persuading clients to buy advertising space or time.
• Finding out who controls the advertising budget in target organisations and contacting them.
• Explaining the benefits of your medium, using statistics on readership or viewing figures.
• Offering a price and negotiating around it.
• Closing the deal and recording the details.
