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SHATHA ALALMAEI, L2 Application Support

SHATHA ALALMAEI

L2 Application Support·Smart Consulting

Saudi Arabia

Bachelor's degree, Computer Science

Work experience

Total years of experience: 1 years, 3 months

L2 Application Support

January 2025 - January 2025

Smart Consulting

Riyadh, Saudi Arabia •Hybrid

January 2025 - January 2025

• Specialized in L2 problem solving and rapid issue resolution.
• Contributed to deployment cycles and performed system QC.
• Troubleshot issues in a Linux environment by effectively reading logs.
Company industry:
IT Services

L2 Application Support

December 2023 - January 2025

IEPM

Riyadh, Saudi Arabia

December 2023 - January 2025

• Provided critical support for the P2C System (Strategy and Project System), ensuring its
continuous operation and stability.
• Wrote and executed SQL scripts for data retrieval, manipulation, and efficient troubleshooting of
complex application issues.
• Managed application deployment cycles and strictly adhered to Quality Control (QC) procedures.
• Maintained effective IT Service Management practices, leveraging platforms like Jira and Service
Now to track and resolve incidents.
• Executed advanced troubleshooting and issue resolution by reading and analyzing system logs
on Windows Servers.
• Provided support for key cloud and SaaS platforms including OCI and Alibaba Cloud.
Company industry:
Business Consultancy Services

IT Specialist

January 2022 - January 2022

Bin Dayel

Riyadh, Saudi Arabia

January 2022 - January 2022

• Resolved technical issues and handled service desk requests.
• Set up, configured, and maintained PCs for new employees.
• Provided on-site support to improve system availability.
Company industry:
Construction & Building

Education

Arab Open University

September 2025

September 2025

Bachelor's degree, Computer Science

Saudi Arabia

Tuwaiq Academy

September 2025

September 2025

High school or equivalent, Cloud computing

Saudi Arabia

Princess Nourah University

January 2019

January 2019

Diploma, Programming

Saudi Arabia

Skills

AMAZON WEB SERVICES
Intermediate
AMAZON WEB SERVICES
Intermediate
CLOUD COMPUTING
Intermediate
CLOUD COMPUTING
Intermediate
CLOUD OPERATIONS
Intermediate
CLOUD OPERATIONS
Intermediate
CONTAINERIZATION
Intermediate
CONTAINERIZATION
Intermediate
IT SERVICE MANAGEMENT
Intermediate
IT SERVICE MANAGEMENT
Intermediate
LINUX
Intermediate
LINUX
Intermediate
LOG ANALYSIS
Intermediate
LOG ANALYSIS
Intermediate
MANUFACTURING OPERATIONS
Intermediate
MANUFACTURING OPERATIONS
Intermediate
PRODUCT SUPPORT
Intermediate
PRODUCT SUPPORT
Intermediate
WINDOWS SERVERS
Intermediate
WINDOWS SERVERS
Intermediate

Languages

Arabic
Native Speaker
English
Intermediate

Training and Certifications

Certifications
SDAIA & Google Cloud
Cloud Computing Evaluated Program
Python Programming
Boot Camp Certification