IT Support Specialist
The Blue Group
Total years of experience :11 years, 7 Months
• Users administration in Active Directory.
• Giving permissions to shared folders for the required user as per company policy.
• Managing domain accounts.
• Creating emails and assigning groups in Office 365
• License management in 365.
• Hand on experience on UniFlow print service.
• Veaam backup and replication.
• Creating user accounts in AD, adding them to DG, password reset and allocation of network shared resources.
• Troubleshooting domain login issue.
• IT Asset Management.
• Management of network ports from Meraki Dashboard.
• Hands on experience in Apple Mac OS.
• Managing windows updates through WSUS.
• Mobile Device Management
• Hands on experience in Office 365 Admin console.
• Configuring and maintaining both USB and network printers.
• Ysoft print management
• Configuring WIPS (wireless) device for meetings and events.
• Exchange email configuration in Outlook
• Windows installation using system image
• Installation of Sophos firewall
• Provide telephone, email, remote and on-site technical support to the users.
• Diagnose and troubleshoot hardware and software related issues
• Ensuring network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.
• Escalate cases to the relevant departments as and when required
• Attending and participating in all organizational meetings / training initiatives
• Documenting troubleshooting procedures in Manage Engine service desk
• Working within a TCP/IP network environment, including DHCP, DNS and Active Directory.
• Providing technical support via help desk systems for a wide range of internal & external applications.
• Responsible for the fast and accurate troubleshooting of reported faults.
• Crimping of network cables when required.
• Windows installation, configuration and troubleshooting.
• Troubleshooting Windows updates, Service Packs and Hot fixes.
• Monitoring system performance.
• Systematic troubleshooting of problems.
• Various software installations on Windows platforms.
• Troubleshooting various types of hardware & software related issues.
• Assigning of IP address to the nodes in network.
• Installation of wired/wireless printers and scanners.
• Installation and configuration of Microsoft Outlook 2003, 2007, 2010, 2013, Outlook Express and Windows Mail.
• Installation and configuration of windows operating system such as Windows XP, Windows 7, Windows 8 and Windows 10.
• Understanding, resolving and communicating solutions to technical questions in a prompt and professional manner via the email, phone and live chat.
• Documenting troubleshooting procedures in Sugar CRM.
• Involved in the roll-out of software updates and patches.
• Acting as the first point of contact for all IT & technical queries.
* Providing remote support to UK, US and Canada customers.
• Taking L1 escalation calls for Windows related issues.
• Handling all Windows Desktop Clients.
• Experience in LMI Rescue and Screen Connect for Remote Management Service.
• Experience in Kaspersky, Symantec, Norton, McAfee and AVG products.
• Providing technical support to the users of our organization via remote tools regarding issues with virus, software installation, data backup, windows updates, outlook e-mail configuration, etc.
• Performing advanced level diagnosis of problems to help maintain a high level resolution rate.
• Troubleshooting of Networked PC’s.
• Keeping an eye out for required windows updates.
• Creating Knowledge Base articles for the users of our organization
• Communicating with third party technical expertise to resolve issues.
• Responsible for allocating task to junior technician.