Shaza Hassan

• Supervised day-to-daytravel operations, overseeing 50+ daily bookings across Amadeus, Galileo, SPARK
and LCC portals with a consistent 99% accuracy rate
• Managed and reviewed all client itineraries, travel briefings and operational documentation, ensuring
accuracy, consistency and full traceability
• Oversaw supplier relationships with hotels, airlines and international partners, resolving escalated issues
and ensuring seamless service delivery within SLAtimelines
• Monitored operational performance, identified recurring service gaps and reported findings to
management with actionable recommendations for improvement

• Delivered comprehensive travel support for corporate clients, managing bookings with consistent
accuracy and high satisfaction
• Improved coordination between front desk and operations teams, reducing confirmation turnaround time
by 25%
• Monitored complaint patterns and reported recurring issues to management, improving resolution speed

• Coordinated reservations and ticketing operations for a high-volume corporate client portfolio
• Managed VIP and corporate travel accounts, building strong client relationships and ensuring reliable
service delivery

• Processed airline reservations and issued tickets via Amadeus and Galileo with high accuracy and strong
customer focus

• Issued airline tickets, managed bookings, and resolved customer enquiries with professionalism and
attention to detail