Associate Consultant
Brains Trust
Total years of experience :10 years, 6 Months
Lead member of a consulting assignment for a premium real estate player in Pune that dealt with Enhancing Customer Experience. The project involved research to understand and estimate Customer Effort Score and Customer Satisfaction Index so as to suggest key areas of improvement in Enhancing Customer Experience. The project also included designing and developing process SOPs for Customer facing functions.
Lead member of a consulting assignment for an overseas manpower consulting organization that dealt with designing and developing systems and processes. This was a 360 degree project in defining systems, developing processes, establishing SOPs and aligning resources.
Lead member of a consulting assignment for a major online Poker platform that dealt with use of analytics for Customer Classification so as to create customized services. The project also included designing and developing process SOPs for Customer facing functions.
Lead member of a consulting assignment for a major general insurance company that dealt with Process Improvement. The project also included aspects of internal customer centricity and SOPs thereof.
Lead member of a consulting assignment for a telecom player that dealt with Churn Analytics so as to predict Churn of customers and profile such customers.
Implementing an ERP Module for an academic hub housing 8 Educational Institutes incorporating features like Admission Module, Administration Module, Finance and Accounts Module, Learning Management System using Moodle, Industry Academic Interaction, Library Management System, Alumni Management System, Job seek and Career guidance.
Project Management
Successfully executed and implemented the following turnkey projects
Point of Sale (POS) implementation for their Retail Outlets Pan India.
Co-ordinated with ERP Vendor for Project Mapping and Scoping for POS implementation.
Set-up the call center team for business development Pan India.
Prepared Feasibility Report including financials to be presented to investors for expansion based investment.
Business Intelligence
Singularly responsible for Data Mining, Data Analysis and Insights for both verticals of Frozen and Fresh Foods.
Draw insights for business decision using statistical tools and techniques
Set systems for MIS and Reporting across organizations for data standardization.
Designed and developed trackers for updating on Sales, Dumps and Returns.
Designed and developed database and modules for CRM.
Key Features of the Profile:
Was a single point of contact for the POS Implementation and had to co-ordinate with the following entities:
a. Sourcing and Procurement
b. Sales and Marketing
c. Accounts and Billing
d. Inventory
e. Top Management
Had to ensure and maintain the criticality of daily supply of perishable food products and the entire supply chain.
Had to liaison with the vendor for the project documentation for the POS implementation.
Drafted and created SOP, formats and templates across departments.
5S practices across major departments in the organization.
Convinced the Top Management and setup the outbound call center wherein:
a. The call center operations were defined
b. SOP of the call center was finalized
c. The team was hired, finalized and trained
d. Script and call flow for the outbound team was drafted
e. Data sources for calls were gathered
f. Monitoring metrics were devised
Business Consulting:
Business consulting to the category& work closely with them to increase the business, also develop innovation agenda in terms of product and other planningfor growth of the various categories and thereby overall business profitability.
Develop business plans, assessfeasibility & facilitate in decision making.
Drive implementationof strategic initiatives.
Take strategic initiatives for business& smooth operation of stores.
Planning & Analysis:
Promo Analytics &Promo Effectiveness Tracking for various events, festivals & other marketing initiatives.
Quantitative analysis of marketing effectiveness & media planning.
Market trend & competition analysis.
Annual Business Planning: Proposing targets based on trends as well as business guidance.
Perform regular analysis to help the management make evidence base decision.
BusinessReporting:
Exception Reporting on Stock/ Sales Trends. Highlighting sudden changes in Sales/Stock across India as well as the Micro level.
Dashboard automation: Logic creation, format development & get it automated for business users.
Publishing Periodic Dashboards(Daily/Weekly/) helpingtheTop management totrack Category Performance across time periods.Providing Feedback to the Categories regarding Sales / Stock.
Analyzing Sales Trend, Tracking stores performances, Tracking Zonal as well as Category Achievements against Targets. Highlighting Top Performers/ Out-of-Ordinary Instances.
Looking at Year on Year Trends, Comparison of Sales Performance
Highlighting Sales & Stock Parity, stock availability for Categories and also give insights to improve the same.
Tracking and evaluating Bill penetrations and Margins across departments and monitoring & reporting categories with low achievements
Ascertaining process bottlenecks and built new solutions accordingly
Business Consulting:
Independently managing end to end complex and challenging research (Qualitative and Quantitative) assignments.
Requirement gathering, Estimation, Business Requirement Documentation (BRD), Request for Quotation (RFQ), Request for Proposal (RFP), Request for Information (RFI).
Understanding client’s requirement and delivering projects as per their requirement and client servicing.
Analyzing products, market industry depending upon client requirement.
Maintaining relations with the Industry expert.
Handling new customer as well as existing customer.
Generating revenue for the organization.
Keeping abreast with market trends of the industry and giving suggestions for service improvement.
Business Achievements:
Handled the Feasibility Analysis for Omron to launch a Bluetooth enabled Device to measure the Blood-Pressure and save it on cloud, enabling healthcare service providers with an edge for managing the patients.
Handled multiple research assignments for Pfizer as single point of contact.
Structured and re organized the stock and inventory levels to prevent loss and minimize food wastage
Built Dashboard for tracking their inventory and identify the replenishment.
Suggested a cycle of ordering and delivery to optimize manpower and raw material used
Provided insights in improving their IT and ERP systems to optimize their day to day operations
Route Optimization and Transit Loss Management.
Study and understand the existing Route Plan and schedule.
Suggested an optimized Route Plan for minimizing Time and Cost.
Monitored losses due to pilferage and mis-management Pre & Post Transit.
Suggested methods to avoid loss Pre & Post Transit.
MBA Rizvi Institute of Management Studies & Research - (University of Mumbai) 2014 63.57%
B.E (Electronics& Telecommunication) RizviCollege of Engineering (University of Mumbai) 2012 57.17
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