Territory Sales Manager
Rentokil
Total years of experience :21 years, 1 Months
• Working a given territory within the West Yorkshire area, responsible for pro-actively promoting the company’s washroom solutions range of products and services to B2B clients
• Generating own appointments and managing own diary
• Selling and advising customers of current promotions and offers
• Sourcing and gaining new customers whilst building relationships in order to achieve sales/service targets
• New business development and key account management developing strong, profitable and sustainable relationships with clients.
• Driving and paying acute attention to detail in ensuring that all sales opportunities are captured and explored.
• Handling customers queries in a professional manner; escalating issues and finding appropriate resolutions to satisfy all parties
• Maintaining accurate administration records & prioritising workload according to deadlines to meet objectives.
• Keeping abreast of market trends and advances within the industry in order to operate effectively within designated role.
• Demonstrating an exemplary client service that is core to the successful business and reflected in the range of clients serviced
• Offering customers sound product knowledge and advice on services available
Key sales member based within high end luxury lettings in Dubai;
•Proactively established and developed key relationships with various landlords by cold calling from an active database
•Offered an exceptional high level of service including; rentals, advice and consultation to a variety of clientele
•Attended properties to market including taking photographs and descriptions for marketing
•Actively marketing high end rentals to potential tenants including matching criteria, conducting viewings and detailed negotiations between vendors and tenants
•Sourced reputable properties to gain instructions and generated market appraisal appointments
•Effectively managed own schedule and maintained accurate administration
•Ensured continuous improvement in high level sales and customer services
•Processed propety contracts and payments to secure properties including cash, cheques and card transactions in line with company procedures
•Maintained all relevant paperwork including processing reference checks and tenant contracts to current legal requirements
Key Achievements:
•Worked within a highly demanding, challenging and target driven environment achieving and over achieving targets by 100% on a monthly basis
Based within a busy inbound call centre environment dealing with a high volume of calls from both new and existing customers for all Sky services including; Broadband, Telephone and Sky TV
•Selling direct and establishing trusted rapports with a diverse range of customers
•Accurately interpreting customer requirements and needs; working together with the customer to build customer packages
•Working proactively within a team to meet both individual and team targets
•Keeping up to date with products and services in order to cross sell
•Using strong negotiation skills to retain customers and sell packages
•Deputise for team leader when required including providing support and training to team to ensure KPIs are achieved and monitoring and evaluating services
Key Achievements:
•A high achieving team member, consistently exceeding targets \[3rd in a row\] and hitting KPIs with a very high quality of call standards
•Requested to be part of the Project Quality Team to implement high customer standards of service across the team
Working on behalf of Elite Student Accommodation Services, office based in prestigious student accommodation, Leeds city centre
•Representing the company professional at all times dealing direct with both walk-in and pre-booked clients, mostly international students
•Conducting viewings with potential tenants and showcasing premier student accommodation ranging from £105 - £220 per week
•Accurate completion of all relevant paperwork including; visa information and processing deposits
•Liaising effectively with other team members to ensure high standards of service at all times and reputation of property
Key Achievements:
•Highest performer in selling top end premium rooms on a weekly basis
Based within a busy estate agents dealing with both sales and rental properties
•Provided an exceptional high level of face to face customer service within a fast paced and challenging sales environment
•Dealt efficiently with customer queries and actively promoting the company brand professionally at all times
•Ensured full compliance with all industry legislations and requirements
•Conducted property viewings with potential clients at various locations throughout the city
•Processed offers and undertook negotiation on behalf of vendors
•Liaised with solicitors and financial advisers ensuring up to date with purchase and rental processes
•Administration duties including; updating property brochures and customers database
Provided a high standard of customer service for this leading and well renowned financial organisation, processing a high volume of inbound calls for both new and existing customers
•Accurately and timely processing of quotations for both home and travel insurance enquiries
•Dealing with customers queries on policies and refereeing to other departments
•Working to meet demanding targets and KPIs
Contacting existing customers in relation to collecting store card arrears
•Understand customer's financial circumstances and making payment arrangements to clear arrears with the use of excellent negotiation skills
•Making customers aware of the consequences of arrears including additional charges