Hostess / Waitress
Ramada Hotel
مجموع سنوات الخبرة :10 years, 3 أشهر
Ω June 13 2013 - present Hostess / Waitress
Ramada Hotel, Bur Dubai
Key Role: • greet guests and patrons personally and on the telephone
• offer appropriate seating arrangements, presents and take orders
• relays orders to the kitchen and ensure all orders are served promptly and efficiently
• set up dining room and make reservation arrangements
• maintain clean and organized tables and working area
• perform cashiering duties and do the final sales report at the end of the day
• responsible for store requisition and time attendance of staffs
Ω August 9 2010 - April 16 2013 Senior Customer Service Specialist
Convergys Philippines Service Corp
6796 Ayala Avenue corner Salcedo St.,
Legaspi Village Makati City, Philippines
Key Role: • provides immediate and effective resolution in customer issue one at a time
• handles inquiries from prospective clients and do administrative task
• receives all incoming calls and connect them to the appropriate department
• accurately captures customer information
Ω November 16 2007- July 1 2010 Customer Care Specialist, IBMDaksh
PBCOM Tower, Ayala Makati City Philippines
Key Role: • Handling call promptly and interacting with customers to determine their needs
• Providing high quality service and accurate information to customers.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
• Processes documents to instructions and perform clerical work
Ω April 20 2007- October 12 2007 Receptionist/ Food Server, Bizu Patisserie & Café
Corte Delas Palmas Alabang Town Center, Muntinlupa City, Philippines
Key Role: • Greeting our guests and providing customer service experience
• Act as a front line and organize front desk areas
• Takes Reservations, organizes seating, promote products and help increase sales
ΩSeptember 26 2006 -March 30 2007 Service Staff, Delifrance
G/F RCBC Plaza Ayala cor
Gil Puyat Ave Makati City, Philippines
Key Role: • Greeting our guests and providing customer service experience
• Take orders and act as a liaison between the kitchen and dining room.
• operate the cash register.
• Monitor inventories
Ω March 20 2004 - June 5 2006 Receptionist, Rashj Internet Café
Baliuag, Bulacan Philippines
Key Role: • Greeting our customers in person or by phone
• Assisting, Answering or referring inquiries.
• Receive payment and record receipts for services.
• Perform administrative support tasks
COLLEGE Bachelor of Science in Hotel and Restaurant Management LYCEUM OF THE PHILIPPINES UNIVERSITY Muralla Street Intramuros, Manila October, 2006
SECONDARY SAINT MARY'S ACADEMY Poblacion, Baliuag Bulacan 1998 - 2002
PRIMARY SAINT MARY'S ACADEMY Poblacion, Baliuag Bulacan 1992 - 1998