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محمد شحاته, TE Data Technical Support

محمد شحاته

TE Data Technical Support

xceed

البلد
مصر - القاهرة
التعليم
بكالوريوس, Information Technology
الخبرات
12 years, 2 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :12 years, 2 أشهر

TE Data Technical Support في xceed
  • مصر - القاهرة
  • أشغل هذه الوظيفة منذ ديسمبر 2013

• Improve ADSL Technology From Both ISP Perspective And Customer Perspective and Solve Any Customer Inquiry Related To ADSL Services
• Solve Physical cases Related To layer 1 and Layer 2
• Solve Logical cases Related To layer 3 to Layer 7
• Configure all ADSL Modems at Customer Side
• Handel Customer Problems Related to Any Technical Issue
• Create Tickets For Customers Problems And Escalate Case If needed to 2nd Level Support, NOC and IU

System Administrator في Egyptian Army - Organization and Management Authority (OMA)
  • مصر - القاهرة
  • أكتوبر 2012 إلى أكتوبر 2013

• Responsible for Hardware & Network Installation, Maintenance, network Support &Troubleshooting.
• Network administration (LAN / WAN / Voice/ Internet link and remote connectivity)
• Perform regular monitoring for network equipment’s.
• Monitor network performance and detect / solve bottleneck points.
• Perform and update of operational tasks documentations.

Trainee في Arab Security Consultants - ASC
  • مصر
  • سبتمبر 2011 إلى مارس 2012

• Perform daily monitoring, troubleshooting and reporting for any security issue.
• Provide security assessment reports.
• Apply Security Patches.
• Perform the required configuration for the security devices FW, IDS, Switches, Servers.

الخلفية التعليمية

بكالوريوس, Information Technology
  • في Faculty Of Computers and Information
  • سبتمبر 2011

Specialties & Skills

Cisco devices
+Endorse 0
Microsoft Servers
+Endorse 0
Databases
+Endorse 0
RedHat
+Endorse 0
Cloud Computing
+Endorse 0
Microsoft Servers: Windows Server (2003, 2008, 2008 R2, 2012)
+Endorse 0
MS System Center Configuration Manager 2012
+Endorse 0
Microsoft Exchange (2007, 2010)
+Endorse 0
Forefront Threat Management Gateway (TMG) 2010
+Endorse 0
Plan, design, implementation and support of LAN/WAN networks with CISCO equipments
+Endorse 0
CCNA Routing and Switching
+Endorse 0
CCNP Route
+Endorse 0
VMWare vSphere 5 VCP
+Endorse 0

اللغات

الانجليزية
متوسط

العضويات

International Conference on Intelligent Systems Design and Applications (ISDA. 2010)
  • Organizer
  • December 2010
ESEA job fair
  • Organizer
  • December 2011

التدريب و الشهادات

(Oracle E-Business Suite ERP) (تدريب)
معهد التدريب:
Arab Security Consultants
تاريخ الدورة:
July 2010
CCNA (Cisco Certified Network Associate) (تدريب)
معهد التدريب:
Telecom Egypt
تاريخ الدورة:
September 2009
MCITP Server Administrator (تدريب)
معهد التدريب:
ITeShare
تاريخ الدورة:
May 2012

الهوايات

  • Reading
  • Swimming