Business Development/ Marketing Executive
FSK Interactive Group
Total years of experience :6 years, 10 Months
Meeting with potential and existing clients to increase opportunities to increase market share and revenue within government and corporate organizations.
Developing proposals, quotations and tenders for enquiries and negotiating terms to secure sales opportunities to meet targets.
Working with the event management team to identify new opportunities to deliver innovative event management services.
Participate in marketing activities to increase brand awareness and gain new clients.
Attend trade and public events for networking and to secure new business opportunities to create a pipeline of sales opportunities.
Visit potential customers for new business.
Provide customers with quotations.
Negotiate the terms of an agreement and close sales.
Gather market and customer information and provide feedback on buying trends.
Identify new markets and business opportunities.
Record sales and send copies to the sales office.
Manage accurate and timely market information related to opportunities, competition, changing trends and feed it back to Sales Director.
Keeping management informed by submitting daily activity reports to the Head of Department.
Placing Clients orders on the system on a daily basis.
Following up with clients orders and account payments after sale.
Professionally and effectively employs sales skills to achieve targeted sales.
Manage accounts and meet or exceed targets relating to revenue growth, activities, profit margin, mix of products and services sales, customer retention and customer acquisition.
Adhere to all quality standards and processes, for the acquisition of customers, opportunities and submission of tender and contract documents.
Bid management processing and manage order levels maintaining the CRM database.
Provide regular feedback to senior management about marketplace and competitor activity.
Develop effective working relationships with customers through regular meetings and identify and obtain further sales and business development opportunities.
Work with and Group marketing to develop marketing campaigns to support Sales Strategy. Generate new business and raise awareness of other company products.
Identify requirements for new products & services to anticipate and potentially lead the market.
Apply Companywide project management standards in preparing bids and contracts, responding to customer needs and managing the sales process from opportunity identification to customer sign off.
Undertake regular project reviews with all involved in these processes to ensure transfer of knowledge.
Provide a weekly schedule of planned activities. And maintain accurate records of all contacts with clients.
Handle correspondence related to all selling activities. Like processing orders, arranging deliveries, invoice clearance etc.
Answering customer queries receiving orders.
Hearing customer complaints.
Recording reports of technical faults.
Basic administrative duties during periods of low call volume.
Maintains confidentiality and protects sensitive data at all times.
Logging each call, and taking notes as they talk to the customers.
Taking customers through a security process to access their personal information.
Advising whether products are in stock and giving estimated delivery dates.
Resolving problems, possibly of a technical nature or regarding service delivery.
Proactively phoning customers to promote or sell a service.
Providing information or guidance.
Comfortable working to targets, often in a stressful environment.
Able to work on their own.
Able to pay attention to detail.
Interested in providing a good level of customer service.
Follow up with customer to ensure resolution and satisfaction.
Ability to multi-task. Keep the working environment neat, clean, and orderly.
Using “SAP” systems to prepare the word order of unit as well update the customer with status inquiry of the unit.
Promoting and sales for Privilege Club Membership Card.
Achieving daily Target.
Providing proper product information and maintain the standard of organization.
Providing Product Information, General Enquires, Customer Service.
Attending and making both Incoming & Outgoing Calls.