customer service specialist
Accel wears
Total years of experience :5 years, 4 Months
• Resolved customer complaints while
prioritizing customer satisfaction and
loyalty.
• Trained and regularly mentored
associates on performance-oriented
strategies and customer service
techniques.
• Followed through with client requests
to resolve problems.
• Supervised employees and assessed
performances to determine training
needs and define accurate plans for
decreasing process lags.
• Resolved concerns with products or
services to help with retention and
drive sales.
• Provided primary customer support to
internal and external customers.
• Maintained and managed customer
files and databases.
• Provided excellent customer service
by responding to inquiries in a
timely and efficient manner.
• Developed effective listening skills
while interacting with customers
over the phone or via email.
• Evaluated customer issues and caller
trends to determine areas in need of
improvement and implement
proactive corrections.
• Reduced process inconsistencies
and effectively trained team
members on best practices and
protocols.
• Followed through on all critical
inter-departmental escalations to
increase customer retention rates.
• Built a high-performing sales team by recruiting top talent, providing ongoing training, and fasting a collaborative work environment.
• Expanded market share through effective networking, relationship building and Sales Presentation.
• Increased revenue growth by identifying new business opportunities and establishing strategic partnerships.
• Implemented innovative marketing campaigns to increase brand visibility in target markets and attract potential clients.
• Developed Strong relationships with key industry stakeholders to facilitate mutually beneficial collaborations and drive business growth.