Operation Manager
Powermech Electromechanical Services LLC
Total years of experience :19 years, 11 Months
Key Responsibilities:
Operations Management
• Spearheading day to day operations and financial activities of the organization’s MEP and trading division.
• Defining, implementing policies and optimizing resource utilization across diverse administrative areas collaborating with board members, senior management and other stakeholders.
• Restructuring business strategies, implementing cost reduction and program improvement initiatives by evaluating financial statements, other relevant data and reports.
• Enhancing operational efficiency by evaluating preventive and corrective measures, implementing various process improvement initiatives with designated department heads.
• Collaborating with internal and external teams in rendering qualitative service within budgetary allocations.
Miscellaneous Activities
• Evaluating staffing requirements and participating in recruiting and training new employees for rendering seamless operations.
• Organizing training sessions for team members based on evaluated performance and identified training needs.
• Designing effective product marketing strategies and generating market awareness using effective advertisement campaigns and sales promotion campaigns.
• Assisting the project manager in conducting effective commercial negotiations by rendering vital inputs on 'FIDIC' terms and Letter of Credits.
Key Responsibilities:
Organizational Restructuring and Resource Optimization
• Restructured the administration department and its functional activities and guided team members in drafting the annual operating plan.
• Collaborated with department heads in identifying and implementing cost control initiatives within respective departments by effectively utilizing IT, restructuring work processes and optimized resource utilization.
• Enhanced operational efficiency by implementing performance evaluating systems like PMS and KPI.
Revenue Enhancement and Business Generation
• Built and maintained productive business relationship with clients, key business contacts and principals for identifying and developing new business opportunities.
• Maintained organizational bottom lines by monitoring cash flows, department expenditures, evaluating financial statements and other related reports for implementing strategies aimed enhancing profitability and productivity.
• Prepared annual budgets encompassing monthly breakdowns on sales, gross profits and value additions.
Miscellaneous Activities
• Developed rapport with RTA and other relevant government authorities for rendering seamless operations.
• Groomed and mentored potential leaders amongst team members in taking up future leadership roles in the organization.
• Coached team members in effectively resolving critical issues with significant business impact.
Achievements:
• Acknowledged for enhancing pre-tax profit over loss for previous year by BDT 48 Million with 4.2% decrease in sales volume with over BDT 212 Million audited turnover within a period of 30 months.
• Instrumental in reducing bank debt 43% through efficient cash flow management.
• Played key role in negotiating 67% increase in line of credit with 70% increase in length of agreement at reduced rate of interest.
Key Responsibilities:
Business Development
• Prepared business forecasts, implemented sales strategies, managed product mix by launching new products, discontinuing slow moving products including clubbing slow moving and hot products.
• Defined and implemented internal processes pertaining to sales aligned to account plans and organizational business objectives.
• Maintained updated details related to transfer-pricing, product pictures and technical information for enhancing competitive edge.
• Developed sales pipeline across the target market segment for maintaining or enhancing existing market share.
• Collated market intelligence on competition and other market trends for restructuring business strategies.
• Set up annual marketing and communication plans with updated details on new product launches aimed at enhancing brand awareness across the target market segment.
Miscellaneous Activities
• Groomed and mentored the sales team in closing critical business deals including evaluating and following up on orders, sales, turnover and developing margins for accomplishing business targets.
• Interacted with communications, PR and training pertaining to developing catalogues, technical product information, product and training documentations.
• Enhancing client satisfaction and developing business opportunities through qualitative service delivery.
• Following up with internal teams in effectively resolving issues reported by customers.
• Presenting updated reports to the senior leadership team and other stakeholders to enable effective decision making and implementing innovative business strategies.
Previous Assignments:
• 5 Years and 3 Months, Key Account Manager - Hilti, Aziz & Company (Bangladesh)
• 7 Years and 10 Months, Sales Manager, Texline Manufacturers and Distributors Pte Ltd. (Bangladesh)
Trainings & Certifications: Trainings and Workshops • October 2009: Tools and Techniques for Better Decision Making, (E-Zone) • July 2009: 10 Tools for Highly Effective Managers, (Murphy McCann Consulting Group) • May 2009: Managerial Excellence through Leadership and Team Building, (Prothom Alo) • April 2009: Successful Negotiation Techniques, (Prothom Alo) • June 2005: Enhancing Organizational Communications, (Ascent Group) • February 2005: Business Process Methodology, (Ascent Group) • July 2004: Conducting Successful Meetings, (Murphy McCann Consulting Group) • July 2003: Conducting Successful Meeting, (Murphy McCann Consulting Group) Memberships and Certifications • November 2007: The Highway of Super Sales Management, BDJobs, Dhaka, Bangladesh • September 2006: Fundamentals of Managerial Leadership, SEDF-DCCI, Dhaka, Bangladesh • August 2006: The Art of Professional Selling, BDJobs, Dhaka, Bangladesh • January 2006: Brand Planning Motorbike, UnivBrand, Mumbai, India • September 2003: Building Brands, Asia Pacific Management Forum, BIMR, Dhaka, Bangladesh • June 1999: BTC & Strategy 4 Successful Selling, Hilti Gulf Office, Dubai, UAE