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Sheila Mae Ponce, Front Desk Receptionist

Sheila Mae Ponce

Front Desk Receptionist·C Club Health Gym

Kuwait

Bachelor's degree, Bachelor of science in hospitality

Work experience

Total years of experience: 9 years, 0 months

Front Desk Receptionist

July 2021 - Present

C Club Health Gym

As Salimiyah, Kuwait

July 2021 - Present

Scheduling appointments, managing membership database including
processing new members, renewals and cancellation.
• Collecting and processing payments for memberships, services and retail
items.
• Assist with various operational tasks to maintain a smooth workflow
within the club.
• Assisting members with scheduling appointments for fitness classes,
personal training sessions or other club services.
• Resolving member concerns or complaints in a professional and timely
manner.
• Promoting and upselling club services or products as events to provide accurate information to members.

Company industry:
Other Healthcare Services
Job role:
Hospitality and Tourism

Receptionist

September 2016 - September 2017

Wasabi Japanese REstaurant

Al Kuwait, Kuwait

September 2016 - September 2017

- Cashiering
- taking orders
- Guide Customer to their tables.
- Welcoming Customer

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Secretary

May 2016 - August 2016

Sulaiman Al Qudaibi

Al Ahmadi, Kuwait

May 2016 - August 2016

- Prepare Monthly Meetings & Schedule of the CEO
- Handling Customer Inquiry and Submitting Quotation to the Customer
- Filling all files for the client
-

Company industry:
Construction & Building
Job role:
Secretarial

Party Organizer

October 2015 - July 2016

Play Kuwait

October 2015 - July 2016

- Responsible in oragnizing bithday party.
- preparing monthly inventory

Company industry:
Sports & Outdoor Activities
Job role:
Other

Customer relation officer

July 2012 - July 2014

Mcdonalds

Kuwait

July 2012 - July 2014

- responsible for monthly inventory
- doing marketing strategy to help increase store sales
- ensuring to give 100% customer satisfaction

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Education

University of st. La salle - Bacolod

March 2010

March 2010

Bachelor's degree, Bachelor of science in hospitality

Philippines

GPA (percentage): 89%

GPA (percentage): 89%

- studying in hotel industry - learning cooking different dishes and doing costing - specialty in tourism industry

Skills

Organizing
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Organizing
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Marketing
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Marketing
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Encoding
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Encoding
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Sales
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Sales
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Customer Service
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Customer Service
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computer literate
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computer literate
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Organizing
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Organizing
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Marketing
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Marketing
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Encoding
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Encoding
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Sales
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Sales
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Customer Service
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Customer Service
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Languages

English
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