Sr. IT Administrator
Al Samrya Trading and Contracting
Total years of experience :20 years, 0 Months
Asset tagging (marking and labelling), monitoring and tracking of IT Asset and all of assets at The Plaza Doha Hotel.
Application support for 100 corporate users- user login and profile management, verify, install, troubleshoot, configure, and upgrade.
Providing solutions for various IT related issues, including Windows installation and upgrade, PC and laptop repair and maintenance.
Digital marketing campaign and social media awareness
Capture leads from Website and Social Media platforms
Escalate critical project issues and resolution recommendation to Asst. CEO
Achievements
Captured total of 20, 000 asset data in 4 project sites
Implementation of online CAFM (Computer-Aided Facility Management) using SupportDesk - Reactive job logging, work management, inventory and asset management, planned preventive maintenance, KPI monitoring and reports generation
Implementation of PMIS (Property Management Information System) - Contract Management, Rent Receivable Monitoring, Property Maintenance & Inventory Management, Work Management
Database migration of Property data and financial details from Yr.2005
Implementation and development of SNAG System for Contracting
Implement Company’s Intranet using Sharepoint 365
Design, development, and maintenance of company website - samrya.com, samryagardens.com
Gained 6, 000 leads and target from digital marketing campaign of Samrya Gardens
Odoo HR, Procurement System - User support and database administration role for backup and recovery process
HR-Attendance System across 5 project sites (VS.Net 2010 and SQL Server 2008 R12, 2018)
● Perform as Service Desk Analyst using Manage Engine Desk Plus 9.0.
● IT Support through phone and on-site support.
● Prepare IT Service Management documents for ISO 20K implementation (ITSM process flow, policy, guidelines, templates, & plans).
● Assist the Business Analyst on preparing business analysis documents (Business Case, RFPs, Business Proposal, Workflow, Process Map, & etc.).
● Perform as acting Application Development and Support Lead (application lifecycle management and vendor support management).
● Prepare system implementation plan for MS Dynamics CRM as xRM deployment.
● Provide consultancy for business alignment of IT. Recommends best solutions for business integration and business process aligned with IT needs.
● Provide support for information system implementation.
● Provide remote, on-call, or on-site technical support for troubleshooting databases, servers, and other it related concerns.
● Develop and implement customization in MS Dynamics Nav.
Project Manager
Project Name: City of Koronadal Information & Technology Project
● Conduct detailed reviews of all projects being managed on a periodic basis which includes: ● Administer and manager database servers, web server, and domain server with Windows Server 2003 Standard R2 Edition.
● Administer and manage SQL Server 2005 Standard and SQL Server 2000 database servers.
● Install, administer, and manage Project team collaboration with Visual Studio 2008 Team Foundation Server
● Administer and manager database servers, web server, and domain server with Windows Server 2008 Standard R2 Edition.
● Administer and manage SQL Server 2005 and SQL Server 2008 database servers.
● Resolve database performance issues, database capacity issues, and other distributed data issues.
● Conduct detailed reviews of all projects being managed on a periodic basis.
○ Accounting System, Financial System, Inventory System
○ Integrated Daily Time Record and HR Management
○ Point-Of-Sale System
● Recommend to the management the make-versus-buy decisions relative to outsourcing versus in-house provisioning of IT services and skills.
● Ensure that service level expectations on computer systems (network, hardware, and software) are established and met throughout the enterprise.
● Reviews, analyzes, and modifies programming systems, including encoding, testing, debugging, and documenting programs.
● Resolve database performance issues, database capacity issues, and other distributed data issues.
● Implement data models, and database designs, data access and table maintenance code using SQL Server 2000 Enterprise Edition.
● Provide support on systems development conversion, planning and implementation.
● Setup, install, troubleshoot and upgrade systems, and provide information systems support for 15 back-office workstations and 65 POS terminals.
● Train end-users on implementing and executing Point-Of-Sale, Inventory and Accounting System.
● Graduated with Academic Honors: Excellence in IT, Best in Programming, Recognition Award