Admin Assist.
NLC General Trading Company
Total years of experience :18 years, 5 Months
• Provide effective and efficient administration support in contract management area.
• Oversee all aspects of general office coordination.
• Identify opportunities, within area of contract management, for improvement and avoidance or mitigation of loss.
• Answer telephones and transfer to appropriate staff member.
• Understand and effectively manage project related contracts and to fulfill contractual obligations.
• Prepare responses to correspondence containing routine inquiries.
• Update and maintain contract database, including all data entry of details from project schedules, notes and payment information.
• Create and modify documents such as invoices, reports, memos, letters and financial statements using word processing, spreadsheet, or other presentation software such as Microsoft Office, Excels or other programs.
• Handles guest complaints and refers them as necessary. Follows up on corrective action.
• Monitors guest relations personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention & from arrival through departure.
• Informs other operating departments, notably Housekeeping and Food & Beverage, on matter which concern them.
• Assists in identifying training needs, develops formal training plans and implements training session for guest - contact personnel.
• Maintains appropriate standards of conduct. dress, hygiene, uniform, appearance and posture of Guest Relations personnel
• Checks VIP rooms for amenities.
• Inform senior management of special guest related problems.
• Handles guest complaints and refers them as necessary. Follows up on corrective action.
• Inspect cleanliness & amenities of room guests for special guests.
• Reviews VIP lists to check room allocations, amenities, and special requests.
• Operation of office equipment including telephones, computers/printers, FAX machines, postage meters, binding machines, hole punch and paper trimmer.
• Answer phones and greet visitors, give general information and take messages.
• Interact with people from diverse backgrounds and with various physical and cognitive limitations in order to make referrals to appropriate staff.
• Open, sort and distribute incoming mail.
• Enter information into personal computer or manual logs as needed.
• Schedules appointments, gives information to callers.
• Takes dictation, and otherwise relieves officials of clerical work and minor administrative and business detail
• Reads and routes incoming mail.
• Locates and attaches appropriate file to correspondence to be answered by employer.