Shelane Dela Pieza

• Manage incoming calls, emails, and inquiries professionally
and promptly.
• Schedule appointments and meetings for consultants and
clients.
• Greet visitors warmly and manage the reception area.
• Maintain and organize office resources and supplies.
• Confirm appointments and notify relevant parties.
• Collaborate with other office staff and department heads to
optimize office workflow.
• Manage sensitive information with confidentiality and ensure
compliance with data protection policies.
• Perform other duties as assigned by management or senior
consulting staff.

Duties and Responsibilities:
• Maintain executives agenda and assist in planning appointments, board meetings, conferences etc.
• Attend meetings and keep minutes
• Receive and screen phone calls and redirect them when appropriate.
• Handle and prioritize all outgoing or incoming correspondence (e-mail, letters, packages etc.)
• Make travel arrangements for executives.
• Handle confidential documents ensuring they remain secure.
• Prepare invoices or financial statements and provide assistance in book keeping
• Monitor office supplies and negotiate terms with suppliers to ensure the most cost-effective orders.
• Maintain electronic and paper records ensuring information is organized and easily accessible
• Conduct research and prepare presentations or reports as assigned
• Filing and other office routine works.
WORK EXPERIENCE

• Maintain executives agenda and assist in planning
appointments, board meetings, conferences etc.
• Attend meetings and keep minutes
• Receive and screen phone calls and redirect them when
appropriate.
• Handle and prioritize all outgoing or incoming
correspondence (e-mail, letters, packages etc.)
• Make travel arrangements for executives.
• Handle confidential documents ensuring they remain secure.
• Prepare invoices or financial statements and provide
assistance in book keeping
• Monitor office supplies and negotiate terms with suppliers to
ensure the most cost-effective orders.
• Maintain electronic and paper records ensuring information is
organized and easily accessible
• Conduct research and prepare presentations or reports as
assigned
• Filing and other office routine works.

• Provide effective and efficient administration support in contract management area.
• Oversee all aspects of general office coordination.
• Identify opportunities, within area of contract management, for improvement and avoidance or mitigation of loss.

• Provide effective and efficient administration support in contract management area.
• Oversee all aspects of general office coordination.
• Identify opportunities, within area of contract management, for improvement and avoidance or mitigation of loss.
• Answer telephones and transfer to appropriate staff member.
• Understand and effectively manage project related contracts and to fulfill contractual obligations.
• Prepare responses to correspondence containing routine inquiries.
• Update and maintain contract database, including all data entry of details from project schedules, notes and payment information.
• Create and modify documents such as invoices, reports, memos, letters and financial statements using word processing, spreadsheet, or other presentation software such as Microsoft Office, Excels or other programs.

• Handles guest complaints and refers them as necessary. Follows up on corrective action.
• Monitors guest relations personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention & from arrival through departure.
• Informs other operating departments, notably Housekeeping and Food & Beverage, on matter which concern them.
• Assists in identifying training needs, develops formal training plans and implements training session for guest - contact personnel.
• Maintains appropriate standards of conduct. dress, hygiene, uniform, appearance and posture of Guest Relations personnel
• Checks VIP rooms for amenities.
• Inform senior management of special guest related problems.
• Handles guest complaints and refers them as necessary. Follows up on corrective action.
• Inspect cleanliness & amenities of room guests for special guests.
• Reviews VIP lists to check room allocations, amenities, and special requests.

• Operation of office equipment including telephones, computers/printers, FAX machines, postage meters, binding machines, hole punch and paper trimmer.
• Answer phones and greet visitors, give general information and take messages.
• Interact with people from diverse backgrounds and with various physical and cognitive limitations in order to make referrals to appropriate staff.
• Open, sort and distribute incoming mail.
• Enter information into personal computer or manual logs as needed.

• Schedules appointments, gives information to callers.
• Takes dictation, and otherwise relieves officials of clerical work and minor administrative and business detail
• Reads and routes incoming mail.
• Locates and attaches appropriate file to correspondence to be answered by employer.