Sheldon Fernandes

Guest Relations / Receptionist / Process Trainer, at Crowne Plaza

• Saudi Arabia - Khobar
• March 2011 to May 2013

Handling of All Check in and out of the Guest with special care of VIP arrivals &
Departures.
Operating of Micros.
Guest Internet Handling.
Handling Guest Queries & Issue during their stay.
Preparation of Welcome Letters.
Departmental Audits.
Departmental Training.
Team Management.
Day & Night Audit
Petty Cash Handling with Cash Flow.
Handling cashiering the Front Office.
Handling the Smooth Functioning of the Department.