Telesales Agent
First Central Hotel
Total years of experience :11 years, 4 Months
▪️Contacting potential companies and introduce the property
▪️Asking questions to understnd cutomer requirements
▪️Making Database of potential companies that has hotel bookings
▪️Gathering information from companies such as name of the booker, email address and company location
Henann Group of Resorts has six(6) world-class resorts in Boracay & Bohol. It provides efficient service, superb dining & world-class accommodation in a very affordable price. I have work in the company for almost 5 months with the following job responsibilities:
• Responsible in answering all customer’s inquiries thru phone and emails
• Assist customers in phone booking
• Provides hotel quotation to customers
• Confirms hotel reservations for customers
• Creates reservation of customers in hotel system
• Coordinates with different Travel Agencies for their customers bookings
• Processes reservations by email, telephone, fax or central reservation systems
• Handle guest complaints
• Processes cancellations and modifications as necessary
• Making arrangements for guest’s travel packages
It is Asia’s leading travel agency. It provides global travel package in a very affordable price. I have work in the
company for almost 3 years with the following job responsibilities:
* Responsible in answering all customer’s inquiries thru phone and emails
* Assist customers in phone booking
* Provides hotel & tour quotation to customers
* Make reservations for customers from hotel, transfer and tour
* Processes reservations by email, telephone, fax or central reservation systems
* Call to hotel to reconfirm the guest booking
* Handle guest complaints
* Knows the credit policy of the hotel and how to code each reservation
* Processes cancellations and modifications as necessary
* Making arrangements for guest’s travel packages
The Cityland Development Corporation is part of the country’s leading real estate company. It provides affordable
land sites and condo units to everyone. I worked as an office clerk under the agency of Goldencrest Management
Services Inc. with the following job responsibilities:
* Compile, copy, sort, and file records of office activities, business transactions, and other activities
* Prepare documents and process parking space for lease contracts
* Answer telephones, direct calls and take messages
* Perform other administrative duties such as restock supply closet with printing ink, pens, paper, paper clips,
Work Experience
staplers, folders, files, and correction fluid
* Prepare other important documents needed in the department
I have worked in Boracay Ecovillage resort as a front office assistant, as part of my on the job training with the
following job duties:
* Assisting guests in room reservations and bookings
* Answer telephone inquiry and provide necessary information about the resort
* Provides 100% customer service to every guests
* Contact travel partners for guest transfer from airport to hotel and vice versa
* Filing of important front office documents
* Processing of booking and reservations
I was assigned as reservation agent in one of the most popular travel agency in the Iloilo City. This is part of the
second phase of my on the job training and got excellent passing remarks. The following were my duties and
responsibilities:
* Process ticket reservation and bookings
* Print ticket and email to customer
* Answer phone inquiries regarding ticket price and route
* Advertise and sell packages as necessary
. It provides efficient service, superb
in