Shereef Neikkan

1. Working as a Sage X3 Consultant & support specialist.
2. Designed and developed interactive dashboards and reports using Power BI to support data-driven decision-making.
3. Providing expert support for Sage X3 ERP solutions, resolving user queries and technical issues efficiently.
4. Gather requirements from key stakeholders and develop Power BI report.
5. Knowledge of SQL for querying databases and managing data extraction.
6. Managed and monitored network infrastructure, ensuring optimal performance and security.
7. Implemented and maintained IT policies, procedures, and best practices for system administration.
8. Provided support for hardware and software installation, configuration, and troubleshooting.
9. Delivered technical assistance and support for Microsoft 365 applications, including Outlook, Word, Excel, OneDrive, and Teams.
10. Educated users on collaboration tools and best practices to enhance teamwork and productivity.
11. Proficient in troubleshooting, implementing solutions, and providing exceptional user support.
12. Assisted in system configuration, data migration, and module customization to meet client needs.
13. Conducted end-user training sessions to maximize software utilization and improve productivity.

Functional:
• Requirement gathering and scoping
• Initial company setup
• Data migration including Opening balance, Trial balance, Historical invoices, products, customers, suppliers
• User training on different modules
• Fixed asset module setup, month-end and year-end closing processes issue fixing
• Create and modify import/export templates for bulk data upload

Technical:
• System administration, user & role creation
• Customize standard reports and new report creation using SQL and Crystal
• Workflow setup & Modification
• New window, screen, and module creation
• Sage X3 Installation & Configuration
• Create new functionalities using 4GL scripting language
• Create process flows and user interactive dashboard
• Create reports and views using SQL query tool

CRM & HRMS :
• CRM modules configuration (Lead, Opportunity..etc)
• CRM New report creation
• HRMS Create new dashboards and reports

Working as a Techno-Functional Consultant in Sage X3. Have expertise in following area.

1. Post Implementation support to Finance, Sales and Purchase Users.
2. Opening balance import.
3. Fixed asset setup and Import.
4. Balance sheet & Trial balance report design.
5. End user training on different modules.
6. Gather user requirements and prepare documents.
7. Creating user manual for end users.
8. Preparing opening trial balance, outstanding supplier and customer Invoice data migration/import templates.
9. Preparing master data import templates.
10. Preparing fixed asset import templates.
11. Customizing default crystal reports as per client requirement.
12. Configure workflow.
13. Adding new fields in the screen to capture additional information.
14. Customization using 4GL language to incorporate additional requirements in Sage X3.

Functional expertise in Sage's X3 ERP Finance, Sales, Purchase, Fixed Asset and
Manufacturing modules. Participated in following phases of ERP Implementation using Sage
X3

1. Leading a team of 5 members on open source technologies such as ADempiere,
Idempiere, Openbravo and Drupal.
2. Gather client requirement and prepare functional document for the development
team.
3. Implementation and training to end users.
4. Involved in the full cycle ERP implementation.
5. Involved in pre-sales activities.
6. Guiding and mentoring team members.
7. Adhere the timelines of project deliverables.