Corporate trainer
Cupola Teleservices
Total years of experience :11 years, 11 Months
Monitoring the team performance
and providing constant training
sessions to achieve monthly KPI's
Works closely with the Team outliers
to help them improve their overall
performance.
Provide soft skills training to the new
employees.
Handling customers requests and
complaints from Emirates Airlines
passengers, from lost luggage to
ticket inquires, issuing tickets quoting
fares and all related duties.
Handling customer inquiries and in
EMEA regions.
Handling escalations related to
technical support and
communicating with Apple
Authorized Service Providers and
Authorized Resellers.
Leading my team to achieve the best results.
Handling communication with the client and discuss business strategies to constantly improve the customers experience.
Monitoring my team performance and providing coaching sessions and feedbacks to constantly improve and develop.
Bell BBM (Bell Business Markets), handling high priority tasks and coordinating with different departments in Bell Canada to achieve SLA for Enterprise clients.
French Scholl