Reservation Agent
Golden tours
Total years of experience :12 years, 0 Months
. Makes and confirms reservations for passengers on scheduled airline flights: Arranges reservations and routing for passengers at request of TICKET AGENT or customer, using timetables, airline manuals, reference guides, and tariff book.
. Types requested flight number on keyboard of on-line computer reservation system and scans screen to determine space availability.
.Telephones customer or TICKET AGENT to advise of changes in flight plan or to cancel or confirm reservation.
. May maintain advance or current inventory of available passenger space on flights.
. May advise load control personnel and other stations of changes in passenger itinerary to control space and ensure utilization of seating
capacity on flights.
.Attracts potential customers by answering product and service questions; suggesting
information about other products and services.
.Opens customer accounts by recording account information.
.Maintains customer records by updating account information.
.Resolves product or service problems by clarifying the customer's complaint; determining the
cause of the problem; selecting and explaining the best solution to solve the problem;
expediting correction or adjustment; following up to ensure resolution.
.Maintains financial accounts by processing customer adjustments.
.Recommends potential products or services to management by collecting customer
information and analyzing customer needs.
.Prepares product or service reports by collecting and analyzing customer information.
.Contributes to team effort by accomplishing related results as needed.
.Welcomes visitors by greeting them, in person or on the telephone; answering or referring
inquiries.
.Directs visitors by maintaining employee and department directories; giving instructions.
.Maintains security by following procedures; monitoring logbook; issuing visitor badges.
.Maintains telecommunication system by following manufacturer's instructions for house
phone and console operation.
.Maintains safe and clean reception area by complying with procedures, rules, and
regulations.
.Maintains continuity among work teams by documenting and communicating actions,
irregularities, and continuing needs.
.Contributes to team effort by accomplishing related results as needed.