Sales Manger Manger
Confidential (Upon Request)
Total years of experience :11 years, 10 Months
Jul 2013 to Apr 2017 (3 years and 9 months)
Specialized in supplying printing solutions to Printing houses (On paper). Accomplishing multiple projects in cooperation with worldwide market leaders in the art and graphic industry. Some of my responsibility were:
• Manage product portfolio ensuring to be up to date with market demand. Manage sales channels ensuring sales strategy of the organization are met. Establish strong peer to peer customer relations.
Prepare, review and approve Technical and Commercial proposals. Identify, manage and mitigate project risks.
• Define resource requirements for the project, and manage the project within an allocated
budget.
• Present, discuss, Negotiate and finalize the solution with the customer.
• Project Detail planning and Defines roles and responsibilities to team members while complying
with the company’s philosophy and standards.
• Identify and Communicate project expectations to team members and stakeholders in a
timely and clear manner.
• Implement and manage project activities and deliverables to achieve project objectives.
• Build and manage long-term customer relationships/partnerships.
• One-man contact for customers in to the organization (After sales service) during warranty till
handing over the project to the service department.
• Organizing team building events, special customer visits, marketing activities within an allocated
budget.
Jul 2011 to Jul 2013 (2 years)
• Responsible for VIP customers and acting as a point of contact for all operations and deliveries within our organization.
Organize financial prepositions for new purchasing and integrate them in the proposals.
• Perform special events to VIP customers’ executives to introduce them to new innovations within the field of expertise. (Including traveling organization and open houses events)
Preform Training and presentations to customer employees to Achieve TOP performances level within their organization.
• Keep the services department updated regarding malfunctions reported within the customer organization.
Handle complains and disputes between both organizations and act to prevent reoccurring.
• Handling sales team for parts and consumables to the VIP customers.
Jul 2009 to Jul 2011 (2 years)
• Acting within a team - responsible for special solutions customer (i.e security printing)
Assist sales from a technical prospective and study the customer requirements and expectations.
• Seek and cooperate with solution providers and advice the customer with the solution as per their need.
Arrange visiting a similar site (locally or worldwide) with the customer technical team to evaluate the solution.
• Engage with the customer technically and commercially until the contract is brought in at our organization.
Ensure hand over of the solution and the customer expectations are met.
Jul 2007 to Jul 2009 (2 years)
• Responsible to handle service issues within the organization.
• Ensuring a smooth installation Process.
• Handling the equipment in the warranty period, analysis faults and inform the manufacturer about the causes.
• Engage with the customers until service contract are singed.
• Remotely assist customers with tele presence services to ensure minimal downtime.
• Direct errors to the right person within the service department.
Organizing the schedule for the service team while ensuring they are kept motivated to deliver a good customer expectation.
• Hire and Train new technicians until they are certified from the manufactures to ACT ALONE on the machine.
Jul 2006 to Jul 2007 (1 year)
• Responsible for the Finances of the company.
• Generate Company Balance sheet,
• Forecast cash flow requirement in a advance for each Quarter.
• Account for financial Risk (Win/Loss) as deal progress.
• Established an efficient system to calculate cost of each stock spare parts continuously dependent on the currency.
• Seek leasing and financial institution to seek proposals for customers.
Jul 2005 to Jul 2006 (1 year)
• Responsible for the Supply chain for consumables to make sure they are in stock at the right time to serve the entire Egyptian Market.
• Responsible to keep a floated store for critical spare parts.
Ensuring smooth ordering and deliverables.
• Responsible to report for the stock changes and requirements.
• Responsible for the customs clearance by communicating and providing to the Import department with the relevant paper work.
Electronics and Communication at university of Liverpool. Best year project award
To perform A-levels to be admitted to university in the UK.
G8 to G10 - Middel school