Sherif El Naggar

Heading Demand, Design and Project Management teams for all Information Systems related projects delivered to all commercial business units.

Heading Standard Delivery Services, providing standard project delivery, including the introduction of new and complex systems into overall information systems architecture and infrastructure

- “Go to person” from technology side for billing domain related subjects.
- Scoped Billing Domain and defined build up Strategy and Roadmap.
- Assessed and Developed Billing Domain conceptual, functional & logic architecture.
- Promoted and communicate next generation billing architecture trends with key business stakeholders.
- Contributed to the development of the overall IT strategy, plans and priorities by providing relevant domain inputs.
- Defined and Led the Billing governance committee, maintaining oversight on key issues, risks, projects of the Domain.

Billing and Provisioning Services

- First point of contact for live services and played a key role on the foundation of the Service Management function.
- Led the definition of services KPIs with Business stakeholders for the end-to-end service.
- Responsible to drive discussions with partners to ensure SLAs support the end-to-end service KPIs.
- In charge of providing non-functional requirements and review the functionality requirements of (new) services.

Business Systems Analyst

Systems Engineer