Head of Enterprise Solutions
XEROX EMIRATES UAE
Total years of experience :0 years, 0 Months
Measure the implemented Software solutions productivity and stability by engaging in review meetings with clients.
Acquire customers’ technical and business requirements and working on providing better Solutions to empower
customers’ businesses. Manage Simulation labs to test, examine, and confirm software features and customer
requirements. Assisting with Service Area management to control products cost (Spare parts consumption control,
Service team’s productivity, Monitor SLAs, customer satisfaction, overall Service revenue and profitability). Closely
working with
and intelligent workflows, presentations and demos while coordinating with
sales team. Present proposals, quotes, and suggest solutions based on customers’ requirements and needs. Supervise
Software POCs & Pilot phases. Lead escalations to 3rd party vendors. Plan for regular solutions health-check and
upgrades. Accelerate business growth by suggesting new product concepts, enhancements, and potential new
partnerships. Work on software & 3rd party vendors’ orders, licenses, and SLA contracts. Deliver direct functional
support to customers when modifications and/or enhancement.
Key Accomplishments:
* Successfully delivered big number of software implementation projects including software and hardware attached.
* Utilised and provided important information on product leveraged technical expertise to achieve successful sales.
* Increased client satisfaction by promptly responding to big number of support calls within SLA.
* Achieved delivery of Enterprise Solutions within the defined time frame in close collaboration with project
managers.
* Introduced cost effective plans and reduced cost while leading a team and filed operations.
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