Travel consultant
Carlson wagonlit travel
Total years of experience :12 years, 10 Months
operation supervisor and customer service at travel agency, modifying flights, hotels, car rentals and activity reservations, authority for giving exceptions and / or compensations to customers to maintain customer satisfaction in all means, tier 2 is the escalation team.
my duties were to carry out excursions in hurghada city, carry out trips to all archaeological sites all over Egypt.
solve out customer's issues during the trip and during their stay.
marketing and selling out trips that was prearranged or make up new trips accordingly.