Project manager
Software Solutions
Total years of experience :20 years, 0 Months
2012 till date Software Company (Dubai)
Project cum support manager
• Managed Web Application ZETAHRMS (HR, Payroll, ESS, Project, Leave, Loan, Time & Attendance, Payroll, Recruitment, Appraisal, Performance Evaluation, Training) & Sage Pastel Evolution ERP accounting (Accounts, CRM & Point of Sales) software from conception through completion.
• Consulted with client to identify key requirements, defined in the project scope, developed project plan and schedule, provided leadership to internal team on project. Facilitated issues resolution. Prepared the presented timely status of reports to client and internal senior management.
• Collaborated with client, third party software partner and internal teams to develop and launch product enhancements and generate additional revenue opportunities
• Initiated a comprehensive issue tracking process that improved communication and issue resolution for cross functional teams and senior management.
• Conducted resource planning and budget tracked costs to ensure adherence to budgetary limitations.
• Managing a team of implementers and support division.
• Managing the support AMC's for ZETAHRMS & Pastel Evolution product.
2003-11 Al Roman Technologies LLC (Dubai)
Project cum Support Leader
• Managed HR & Payroll software (Artech) & Sage Pastel Evolution ERP accounting software from conception through completion.
• Managed the development department of HR & Payroll from the development to implementation.
• Developed project plan and ensured milestones were met according to schedule tracked issues, facilitated resolution and provided weekly status report to Managing Director.
• Coordinated on-site training, data conversion and testing projects.
• Taking important decisions on the operations of customer services.
• Reviewing the AMC contracts of the customers and ensure AMC targets are achieved. Providing weekly and monthly status report to the management.
• Introducing new plans and schemes for targeting the new customer to bring into AMCs.
• Reviewing the Customer complaints and follow up on the appropriate action taken to resolve the issue.
Worked as a senior programmer in the ERP software on Accounts modules 7 reports.
1996-2000
Programmer
Diploma in Computer Science.
BA from Mumbai university.