Sales Executive - Corporate
Gulf Air
Total years of experience :10 years, 10 Months
• Defines long-term organizational strategic goals, builds key customer relationships, identifies business opportunities, negotiates and closes business deals and maintains extensive knowledge of current market conditions
• Handles New Business Development by prospecting for potential new clients and turning them into business
• Responsible for market or geographic research to ensure a robust pipeline of opportunities
• Identifies potential clients, and the decision makers within the client organization.
• Sets up meetings between client decision makers and company’s practice leaders/principals
• Identifies opportunities for campaigns, services, and distribution channels that will lead to an increase in sales
• Uses knowledge of the market and competitors, identify and develop the company’s unique selling propositions
• Submits monthly sales reports and ensure data is accurate
• Tracks and records activity on accounts and help to close deals to meet set targets
• Supervised assigned On-the-job Trainees and ensured client/internal deliverables are met within the established timelines
• Developed associate profiles based on their OJT performance and behavior. Helped do backward and forward integration with the Operations, Training, Quality Assurance and HR (Recruitment) respectively
• Proposed and implemented enhancements to the client’s Core Training Program to tailor-fit the offshore team’s training needs
• Managed cross-training activities; maintained skill set inventory and training records
• Conducted side-by-side sessions which identified process gaps and coordinated with Operations Team Leads and Operations Managers for action plans
• Sent Daily and Weekly Reports to the Management Team and created process maps
• Trained, coached and mentored agents per process requirements
• Tracked individual effort/output and provided feedback wherever necessary to the team towards constant improvement
• Handled escalated calls on an as needed basis
Japanese Studies Program: Nihongo, Ateneo de Manila University