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Shiffin Meera Sahib, Cisco UCCE / IPT Engineer

Shiffin Meera Sahib

Cisco UCCE / IPT Engineer

Servion Global Solutions Private Limited

Location
India - Bengaluru
Education
Bachelor's degree, Electronics
Experience
6 years, 3 Months

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Work Experience

Total years of experience :6 years, 3 Months

Cisco UCCE / IPT Engineer at Servion Global Solutions Private Limited
  • India - Bengaluru
  • My current job since April 2022

Cisco Infra Senior Level engineer who have hands on experience in UCCE Solutions and Cisco IPT..

VoIP Analyst - L1 at LKQ India PVT LTD
  • India - Bengaluru
  • February 2016 to February 2020

Working as a VoIP Analyst, responsible in taking care of all VoIP related operational issues. CCNA R&S and CCNA Collaboration Certified.

Education

Bachelor's degree, Electronics
  • at Mahatma Gandhi University (Kottayam)
  • April 2009

BSc Electronics with Computer Hardware, 3 year regular course completed.

Specialties & Skills

IP Phones
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Contact Center
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Cisco Routers
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Cisco ICM
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Cisco Call Manager
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Cisco VVB
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Bucher and Suter SMC
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CUIC (Cisco UCCE Reporting)
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Cisco ICM Scripting (Call Flow Creation)
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Session Initiation Protocol
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T1/E1 PRI
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Cisco Call Manager CUCM
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Cisco Unity Connection (Voicemail)
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CVP
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Talkdesk Cloud Contact Center
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Cisco Cubes
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Cisco voice Gateways
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TCD / RCD lookup
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Cisco Finesse
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Cisco Contact Center Enterprise
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Genesys Cloud Contact Center
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Cisco Jabber
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Cisco IP Phones
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Social Profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

English
Intermediate
Malayalam
Expert
Hindi
Expert
Arabic
Beginner

Training and Certifications

Amazon Connect Primer (Training)
Training Institute:
AWS
AWS Cloud Essentials (Training)
Training Institute:
AWS
Google Cloud Fundamentals (Training)
Training Institute:
Google
Talkdesk Cloud CX (Training)
Training Institute:
Talkdesk
Genesys Cloud CX (Training)
Training Institute:
Genesys
CCNP Collaboration (Training)
Training Institute:
Cisco
CCNA Collaboration (Training)
Training Institute:
Cisco
CCNA Routing and Switching (Training)
Training Institute:
Cisco

Hobbies

  • Driving