Senior Key Account Executive
Pirelli
Total years of experience :15 years, 4 Months
Responsible for the distribution in Cairo & Canal area plus handling all dealers account issues.
• Build and strengthen relationships with customers, especially with loyal long-term customers in order to increase Pirelli share in the customer
• Develop business by increasing customer base also developing new/non-traditional channels on the market
• Carry out negotiations and sales activities, agreeing with them volumes, conditions of sale (price, terms of delivery, terms of payment) in order to achieve the targets in terms of profit., volumes, product mix, revenues
• Implement the promotional campaigns and support the trade & consumer marketing activities in the managed sales zone (included training initiatives addressed to the customer)
• Monitor and report the activities and strategies of the competitors in the assigned sales territory
• Provide reliable forecasting in order to maximize the service level reducing logistic costs"
Working as Property advisor At Emaar Egypt In three projects (Mivida, Up Town Cairo & Marassi)
• Working as a property expert gives win win situation to customer
• Understand their requirement properly and suggest them the options which are available in the market (As per Market analysis).
• Make appointment with them for the site visit.
• Do the face to face meetings before customer come for site visit if required.
• Discuss about all the projects which suggested.
• Create excellent presentation for every customer about the projects
• Take them for site visit.multiple properties
• Give such a powerful presentation or use great convincing skills that customer should give a booking cheque at the time of site visit
• Work as a developer's manager and do all the Negotiation and closed the deal
• Maintain good relationship with the existing clients and try to get maximum reference from them.
• Make good relationship with developers or developer's representative
Worked as a corporate sales (making deals with corporate and high value customers plus handling all their problems)
• Manage Vodafone Postpaid Corporate Sim card Sales in the Region including the Government, Corporate Segments (IT companies, ITES, BPO, KPO, etc) and SME’s in order to ensure quality sales as per the given prices, tariff and policies and, most importantly, achievement of sales targets, while identifying opportunities for growing sales Volume and profitability. Client acquisition, basically telecom industry Handling Key accounts Have to sell Corporate sim cards & other VAS
Worked as a customer service agent
• Handling all the incoming calls of the call center.
• Provide best possible service to both external and internal customers to achieve highest level of customer satisfaction.
• Provide proper information to customers with complete and comprehensive understanding of Mobinil products, services, policies and procedure.
• Respect and apply company vision and values.
• Contribute to the increased sales of Mobinil products and services.
• Diffuse problems and provide relevant feedback to the proper channels.
• Resolve customer complaints in time and treat them as business opportunities to ensure continuous improvement and development.
• Fully understand and adhere to company policies and procedures that generate personal / professional credibility and trust.