VSAT Engineer
qsat communications
Total years of experience :7 years, 1 Months
Position held: Technical Support - L1.
Responsibilities handled:
• Resolving customer's issues relating to website and generating invoices for new hosting sign ups.
• Email and Live chat support.
• Domain Name Registrations.
• Assessing the customer feedback, evaluating areas of improvements and achieving customer satisfaction.
• Mapping client's requirements and coordinating, developing and implementing processes in line with guidelines.
• Answered customer's questions regarding products, prices and availability.
• Emphasized product features based on analysis of customer's needs.
• Maintained friendly and professional customer interactions at all times.
