Shihaz عباس

Senior Network & IT Administrator في Rivoli Group

• الإمارات العربية المتحدة - دبي
• أشغل هذه الوظيفة منذ مارس 2005

Duties & Responsibilities:
Key Result Areas:
• Implementation of MS Navision and LS Retail. Data replication between different locations using LS Retail Data Director.
• Systems Administration, firewall/UTM Device and VPN Network Monitoring, Liaising with ISP for downtime resolution, AD user/workstation management, Data Recovery and restoration, MS Navision support, LS Retail POS Support, Remote system support/deployment, Retail infrastructure planning, liaising with infrastructure vendors, Biometric attendance systems setup, monitoring and support.
• Manage, update and upgrade of all running devices cloud Services and On-Premises Services for UAE, Oman, Bahrain and Qatar Locations, Virtualized Servers, and Cloud Services office365
• Assisting users in their operations on MS Navision LS Retail and IT Support from different locations.
• Ensuring logs purges daily, Monitor space on the partition on the server by ensuring logs. Monitoring exchange server to through Manage Engine Tool Exchange Reporter.
• Assist HO users on issues related to statement generations, posting, creating sales & purchase invoices and approval workflows.
• Travelling offices, POS outlets in malls (250shops) and implementing ERP, troubleshooting connections and supporting in ERP user end problems across GCC and training.
• Creation of projects on IT new implementations or upgrades with vendor support. Administering and monitoring tasks.
• Handling Administration software called Cherwell Service Management for groups on going business activities, human resource and IT operations.
• Assist purchase process for desktop, laptop, Printer, Copier Networking Assets. Recommend products and vendors for comparison.
• Create user training manuals for LS Retail and provide training to retail users.
• Also assist users with Helpdesk Application - Cherwell Service Management and trouble shoot network and antivirus issues as and when required.
• Configured and installed video conferencing with MVAS line and made principles online.
• Scheduling and processing backup of databases, mailboxes and Operational Files on daily basis. Backing up through tape library.
• Demonstrated experience in VERITAS software for backups and disaster recovery setups. Knowledge of backup and recovery procedures.
• AVAYA phones installed in network, connected on various vlan and user permissions enabled.