Shiju George

● Reporting to CEO & Responsible for Assisting VP products, TCM in Project/Product Management, innovations, Project scoping &
roadmaps, Budgeting, Business requirement gathering, Analysis, Product Quality Assurance, Merchant on-boarding, Vendor
Management, Business Process Management (BPM)/ Business Operations Management, Governance assistance, Co-ordination
with Stakeholders for SIT, Coordination with Business Team for Pre-UAT, UAT & Prelaunch activities.
● Preparation of Project plans, roadmaps, OPEX & CAPEX updates, RFP, SOW Reviews & Negotiation with Vendors, Business
Requirements gathering, Business Analysis following Agile methodologies, System Requirement Documents, setting up of test
environments, implementing tools & Configurations based on projects / requirements.
● Document the Business Process and features in a manner clearly understandable to the development team along with user
stories backlog for implementation.
● Provide reports to update management and stakeholders on Processes readiness.
● Implementation support coordination with Vendors, Stakeholders & keeping track on Version control of releases.
● Preparation, cross review & analysis of BRD, SRS/FSD, SOW, UIS as part of GAP analysis & High-level test design.
● Traceability Matrix, Project plan, Budget plan, Test plan preparations, Reconciliation of the release activities and vendor
management & Advise Production team for process improvement and to drive cost reduction opportunities.
● Mitigate risks and close audit points if any, on the applications and processes.
● Responsible for Release activities by coordinating with Release Management teams, Stakeholders & development teams in
terms of Defect fixes and weekly release cycles.
● Arrange and provide technical support documents, assessments, and reports from Vendors and stake holders to Business
team for their review, understanding and Project finalization.
● Project Management, Project tracking, On-going Project status update, Dashboard reporting to higher management etc using
Confluence, Jira, Kanban board Monitoring of SLAs & KPIs.
● Understanding of Project requirements & GAP analysis as part of testing and quality assurance of products.
● Project Management for Payment System and integrated FRM module with stakeholders like, Operational, Credit, Settlement &
Market Risk departments.
● Propose technical recommendations and enhancements by participating in the business meetings for detailed analysis and
design of the expected systems with vendors or internal teams.
● Provide periodic reports and monthly updates on the ongoing initiatives to business and Higher Management.
● Rollouts of Payments & Risk Management modules by coordinating with vendors, business users and other stake holders &
Raising CRs and follow-ups and arrange the sign off from stakeholders.
● DR documents reviews and maintenance of the same documents with signoffs for all assigned systems, perform DR rehearsals in
coordination with IT Service & business Continuity team.
● Follow-up with service teams/vendors for support issues and respond quickly to service tickets in a timely manner
● Constantly exchange ideas with business owners within an organization and identify areas that require improvements.

● Responsible for Assisting VP products, TCM in Project/Product Management, innovations, Project scoping &
roadmaps, Budgeting, Business requirement gathering, Analysis, Product Quality Assurance, Merchant on-boarding, Vendor
Management, Business Process Management (BPM)/ Business Operations Management, Governance assistance, Co-ordination
with Stakeholders for SIT, Coordination with Business Team for Pre-UAT, UAT & Prelaunch activities.
● Preparation of Project plans, roadmaps, OPEX & CAPEX updates, RFP, SOW Reviews & Negotiation with Vendors, Business
Requirements gathering, Business Analysis following Agile methodologies, System Requirement Documents, setting up of test
environments, implementing tools & Configurations based on projects / requirements.
● Document the Business Process and features in a manner clearly understandable to the development team along with user
stories backlog for implementation.
● Provide reports to update management and stakeholders on Processes readiness.
● Implementation support coordination with Vendors, Stakeholders & keeping track on Version control of releases.
● Preparation, cross review & analysis of BRD, SRS/FSD, SOW, UIS as part of GAP analysis & High-level test design.
● Traceability Matrix, Project plan, Budget plan, Test plan preparations, Reconciliation of the release activities and vendor
management & Advise Production team for process improvement and to drive cost reduction opportunities.
● Mitigate risks and close audit points if any, on the applications and processes.
● Responsible for Release activities by coordinating with Release Management teams, Stakeholders & development teams in
terms of Defect fixes and weekly release cycles.
● Arrange and provide technical support documents, assessments, and reports from Vendors and stake holders to Business
team for their review, understanding and Project finalization.
● Project Management, Project tracking, On-going Project status update, Dashboard reporting to higher management etc using
Confluence, Jira, Kanban board Monitoring of SLAs & KPIs.
● Understanding of Project requirements & GAP analysis as part of testing and quality assurance of products.
● Project Management for Payment System and integrated FRM module with stakeholders like, Operational, Credit, Settlement &
Market Risk departments.
● Propose technical recommendations and enhancements by participating in the business meetings for detailed analysis and
design of the expected systems with vendors or internal teams.
● Provide periodic reports and monthly updates on the ongoing initiatives to business and Higher Management.
● Rollouts of Payments & Risk Management modules by coordinating with vendors, business users and other stake holders &
Raising CRs and follow-ups and arrange the sign off from stakeholders.
● DR documents reviews and maintenance of the same documents with signoffs for all assigned systems, perform DR rehearsals in
coordination with IT Service & business Continuity team.
● Follow-up with service teams/vendors for support issues and respond quickly to service tickets in a timely manner
● Constantly exchange ideas with business owners within an organization and identify areas that require improvements.

● Responsible for Assisting VP products in Project coordination, Project scope, Budgeting, Business requirement gathering, Analysis, Product Quality Assurance, Merchant on-boarding, Vendor Management, Governance, Co- ordination with Stakeholders for SIT, Coordination with Business Team for Pre-UAT, UAT & Pre launch activities.
● Preparation of Project plans, Business Requirements, System Requirement Documents, Setting up of test environments, implementing tools & Configurations based on projects / requirements.
● Implementation support coordination with Vendors, Stakeholders & keeping track on Version control of releases.
● Preparation, cross review & analysis of BRD, SRS/FSD, SOW, UIS as part of GAP analysis & High level test design.
● Traceability Matrix, Project plan, Budget plan, Test plan preparations, Reconciliation of the release activities and vendor management & Advise Production team for process improvement and to drive cost reduction opportunities.
● Responsible for Release activities by coordinating
with Release Management teams, Stakeholders & development teams in terms of Defect fixes and weekly release cycles.
● On-going Project status update, Dashboard reporting to higher management, Monitoring of SLAs & KPIs.
● Negotiate and pushing for early releases dates & deliveries based on urgency of the releases.
● Understanding of Project requirements & GAP analysis as part of testing and quality assurance of products.
● Review, GAP Analysis & validation of SIT Test scripts received from Vendors & stakeholders.
● Monitoring, execution of test scripts for on-going projects, ISO 8583 standard Financial Transactions.
● Follow-up for defect fix with Development team or Work streams & retest after the bug fix upon deployment.

● Responsible for Requirement Analysis, Requirement gathering and Testing the software applications developed & released by central development team.
● Project Scoping, planning, Setting up of test environments, implementing tools & Configurations based on projects.
● POC (Proof of Concept) implementation support to the on board clients.
● Review & analysis of BRD, SRS, SOW, UIS, for test preparation, Traceability Matrix & Test plan preparation.
● Release Management by coordinating with Stakeholders & DEV teams in terms of Defect fixes and weekly releases.
● Responsible for Version control of releases & backing up of old releases / existing system.
● Progress update & Dashboard reporting to higher management regarding latest releases and impact analysis.
● Performance review of the releases & deliverables based on previous releases & behaviour of the systems.
● Reconciliation of the release activities and vendor management.
● Negotiate and pushing for early releases dates & deliveries based on urgency of the releases.
● Understanding of Project requirements & GAP analysis as part of testing and quality assurance of products.
● Review & validate Databases, SIT Test scripts received from clients ( SHB, SAMA) & GAP Analysis.
● Responsible for executing the test scripts based on ongoing projects (Bank AL Awwal -SHB, SAMA (Certification of SIMplicity Networks by SAMA, ISO 8583 standard Financial Transactions).
● Follow-up for defect fix with Development team or Work streams & Defect retest after the bug fix & deployment.

● Responsible for Requirement Gathering, Analysis for each Project (ATM, POS, PGW & CRM), CRs & ERs.
● Preparation of BRD, SRS, Review of SOW, UIS, CRs, UAT, SIT Test scripts executed & GAP Analysis.
● Preparation of High level scenarios for UAT team to prepare test scripts.
● Project planning, resource allocation & Management. Cost estimation support to Project Head in Delivery plan.
● Project initiation, Coordination, Meeting arrangements with internal & external technical departments.
● Responsible for project delivery on time & tracking results. Test Case review from SIT & UAT Teams.
● Implementation support coordination with Banking Payment Gateway Application (Postilion) Vendor (ACI)
● Banking Product Service, Application Testing & Delivery. \[Channels:- ATM, POS, MPOS, eSocket, MOL & Emirates ID
integrations, ISO 8583 standard Financial Transactions\]
● Co-ordination with third-party vendors and support Release manager to ensure the latest release met the release or
launch requirements.
● Co-ordination with Service providers (VISA, Master, CUP, du Telecom & Etisalat) for Joint Testing & Certifications.
● Trace tracking Verification on Production issues & Defect fix retest on test setup prior production movement.

● Develop and execute the company's business strategies, Business setup, Sales and Marketing, Merchant on-
boarding, Verification -Business Models, Project Planning, Business Analysis & Implementations support for clients.
● Coordination with Technology Vendor Team to develop the New Software Product proposed.
● Coordination with Product Marketing team to understand the Newly Proposed Software Product requirement to be
developed by Technology Team.
● Partnership Management, Business Developments Meetings with Clients and on boarded customers.
● Plan cost-effective operations and market development activities.

Coordination with Product Marketing team to Understand the Newly proposed Software Product requirement to be developed by Technology Team
• Coordination with CIT (Central Information Technology) Team to make them to understand to develop the New Software Product proposed by Product Marketing Team.
• User Acceptance Testing (UAT) on Newly developed Software products based on our requirement.
• PGW application testing and enhancement for End to End Product delivery.
• Support Product Marketing Team & IT Operations team in case any clarifications and issue resolution raised by account Managers or Business customers for the newly released Products in Production
• Advise Development team to easy method of implementation on Existing system and Existing functionalities incase any enhancement required
• Review of CRs, BRD, SRS, SOW UIS for Testing
• GAP Analysis between SRS & SOW before test script creation
• Preparation of Test planning, strategy & High level scenarios
• Test case preparation & Execution and end user testing by coordinating with various teams like IN (Intelligent Network) Billing, RAD (Rating & discounts), MDI (Mediation) etc..
• Verification of service delivery from IN side and joint Functional testing for all Wireless products
• Raising valid defects against impacted service modules and notifying to defect Managers with criticality of the defect.
• Follow-up for defect fix with Developers & Work streams
• Defect retest after the bug fix & deployment.
• Handling UAT testing team for Production RFL.
• Billing related Testing and verification before the RFL (Ready for Launch)issuance
• Investigation regarding High priority Service related issues from Major Corporate clients
Strategic
• Assist Project head for all the testing related deliverables
• Deliver the testing artifacts (Test cases, test scripts, Test Data) with good quality
Operational
• Production Support and Investigation on High Priority customers issue for newly released projects or plans
• Understand the design and deployment architecture of the application
• Responsible for writing complexity Functional test cases
• EOD & Weekly Reporting & Dashboard submission to Head of Project regarding Progress of Testing activities.
• Sharing domain knowledge, Project knowledge with the team

Projects/Service Tested and Implemented in Production : (50+)

Impact Analysis for each project, CRs & Emergency releases.
• Review of CRs, BRS, SRS, UIS for Testing
• Preparation of Test planning, strategy & High level scenarios
• Test case preparation & Execution
• Raising valid defects against impacted modules using tool Mercury Quality Centre and notifying to defect Managers with criticality of the defect.
• Follow-up for defect fix with Developers & Work streams
• Defect retest after the bug fix & deployment.
• End to End Regression testing for all impacted modules in each Project release
Strategic
• Assist Project head for all the testing related deliverables
• Deliver the testing artifacts (Test cases, test scripts, Test Data) with good quality.
Operational
• Understand the design and deployment architecture of the application
• Responsible for writing complexity Functional test cases / peer review.
• Responsible for executing the functional tests and recording the test results.
• Responsible for raising, tracking and accounting for defects raised against a project.
• Configuration & Release Management - Understand the limitations of the test environment, software baselines needed to respective Project.
• Responsible for recognizing the need of other teams’ support and approaching the same for test execution and creation of bespoke test data.
• Responsible for escalating any issues related to deviation in schedule or defects found when necessary.
• Design the test scenarios to a sufficient standard ensuring they are robust, uncomplicated and straightforward to maintain
• Develop and maintain existing system and tests to adapt to changes in application suites
• Maintain and execute regression tests
• Preparation of High level Test conditions
• Involving Adhoc and Interface testing apart form the functional testing

BASE24 Interface testing, Integration & Implementation with acquire bank for du Online Payment
Gateway module. (S1 Postilion)
• CRM:- Customer care module
• Configuration Postilion Switch to receive the BASE24 message format.
• Log verification of financial transaction & reversal request through Base24
• Monitoring BASE24 Network message.
• STAN & Authcode verification from response codes.
• Recon server maintenance & settlement for financial though BASE24 interface.
• Web portal, LDAP: -Self care
• eShop :-e-Business
• BSCS :-Billing system for Post Paid
• eServe:- (IN Intelligent Network-Prepaid)
• EAI: - Middleware
• Bank channel testing for Credit/ Debit card transactions
• IVR for Interactive voice response
• ICS for Dunning process

• POS Terminals for financial transactions
ü Coordinating with Development & Technology solution teams.
ü Coordinating with Software vendors and business team for the implementation & integration of new CRs
& Projects.
ü Excellent understanding of mobile networks infrastructure, technology, standards and systems
• Preparation of Test planning, strategy & High level scenarios
• Test case preparation & Execution
• Mercury QC Tool management and notifying to defect Managers with criticality of the defect.
• Follow-up for defect fix with Developers, Work streams & Defect retest after the bug fix & deployment.
• End to End Regression testing for all impacted modules in each Project release
Application support, Implementation & Production Operations of Payment Gateway & Bank channels
(credit/debit card SMS payment transactions, OTP (Over the Air))
• ase24 & Bank Chanel interface testing and transaction & log verification for Test / Production
B
environments.
•Coordination with various banks testing & Operations team for Telco Application & integration testing.
•Production support using HPOV (HP Over view)

Coordinate with various BANKs (Credit cards. Master / VISA, ICICI, SBI), TELCO (Airtel, Hutch,
Vodafone), EURONET(VISA (Visa Access Point) regarding the Switch level configuration, connectivity,
testing and implementation.
• Base24 interface testing and transaction verification for Test / Production environments.
• Manage Production Switch (Olive Smart Switch, OPUS Switch)
• HPOV (HP Over view for production support)
• Software migration, Application server Implementation & Testing (Code level & Transaction level,
Platform- mChek, Terminal-Mobile, Application-Applet, Object-SIM)
• Testing of Applets in SIM with PGW application & Emboss file loading for Credit card activation on Mobile
• Load testing and performance testing by Simulators (Sink Node Simulator, VTS simulator).
• Software testing report Verification & Module releasing.
• Troubleshooting of TEST/Production customer credit card transaction issues.
• Handling Credit card payments Transaction Gateway implementation, migration, & operations.
• Implementation of VTS (Visa Test system) & EMV handler (Euro pay Master Visa).
• Version Control, Configuration and Release Management
• Application severs maintenance and Issue rectification.
• Application support & troubleshooting for clients.
• EOD Reporting & Dashboard submission to Head of Project regarding system health check, performance,
test progress, Implementation status.
• Designing and requirement approval of new modules of application software.
•• Leading Mchek Technical Operation & Production Support team.
• Preparation of System functional documents & system support documents for Technical operation teams.
• Exception handling
• Direct Reporting to CISO (Chief Information Officer) IT & Operations
• Log verification and trouble shooting for all mChek application & transaction severs.
• Server Level configuration for the mChek Customer activation.
• mChek application loading in SIM cards.