Shilpi Mandal

• I am responsible for keeping patient files in correct & confidential
• Answer and direct phone calls & Maintain contact lists
• Responsible for accounts & co-payments of patients within a busy hospital and
• welcoming the patients to the department
• Maintain computer and manual filing systems
• Submit and reconcile expense reports & Prepare and monitor invoices
• Another key aspect of this role is creating credit invoices with documentation to corporate clients & insurance departments
• coordinating and verifying with the insurance departments regarding approvals for patients' orders requested by doctors Which includes radiology, procedure, admission cases, and the expenses according to the prescribed diagnosis or procedure of patients.
• Handle sensitive information in a confidential manner

 Responsible for providing administrative support and overseeing administrative policies and procedures including scheduling, writing correspondence, emailing, handling visitors, routing callers, and answering questions and requests.
 Establishing and maintaining a strong working partnership with all suppliers, patrons, partners, and sponsors.
 Handle and prioritize all outgoing or incoming correspondence (e-mail, letters, packages etc).
 Compose and prepare routine correspondence and prepare simple interpretation of documents / correspondence if requested
 Establish and maintain various filing / records / database of business contacts, trace pending items and follow up as appropriate
Maintain and filling documents
 To provide information, maintain records and carry out all duties in an accurate, efficient and timely manner, to undertake such other tasks as may reasonably be required
 In additional, cooperating to supervisor in Scheduling rosters for the staff, and keeping record of staff attendance and staff performance on monthly basis.
 Receiving and dispatching outgoing documents as per company requirement and controlling all the confidentiality of the company information
 Performed additional assignments and responsibilities as assumed or requested by the management

 Handling Accounts of Out Patient.
 Registering patients with using SAP
 Responsible for controlling file of staff’s, & Patients
 Attending telephone calls and make appointment, and relay the messages to concern persons while staffs are busy with other patient,
 Thoroughly knowledge about Insurance, TPA and policies.
 Keep records of the Insurance policy as per diagnosis by the doctor
 Verify the all diagnosis of the outpatients with their respective health insurance card and cover and uncover policies.
 Keeping records of total number of patients along with departmental information On daily basis with excel sheet
 Dispatching of credit invoices with proper documentation to Corporate clients & Insurance department
 Handling cash & reconciling the cash, credit card .
 Coordinating with the doctors, nurses and patients to have free flow in the department.
 In additional, cooperating to supervisor in Scheduling rosters for the staff, and verify all the medical records and patients details as per patients insurance and id card, and the expenses according to the prescribed diagnosis or procedure of patients.
 Generation of Accrual report and keep track on the outstanding (Unbilled) Invoices and take necessary action.
 Bring new ideas to enhance the process for increase the productivity and quality.
 Maintain good communication and customer care with the patients.
 Training employees and staffs with the new promotions and campaigning.

 Taking care of all Admin related Work including all Printing Stationary like Visiting Cards, I cards Etc. Taking care Different
Insurances for Employee Benefits like Medical, Accidental Claim etc.
 Maintaining daily Attendance/Leave records for Corporate Office & other branches as well. Handling Guest, Visitors as per the requirement & Arrangement of Cabs whenever required. Co-ordination with different vendors for dispatch of items on timely basis, follow ups, Payment checks etc.
 Initial interview for staff's when it is necessary
 Emails, memos; receiving mails/emails; and entering correspondence in the log register and keep it up to date, & Attending telephone calls
 Responsible for booking Air ticket for company staff’s and managers when it is required as per Hr manager instruction.
 Responsible for follow up with DMCC for staff’s new visa or cancellation of any company documentation.

 Sorting mail, answering phones, taking messages and following up with customers.
 Preparing letters & memos; receiving mails/emails; and entering correspondence in the log register and keep it up to date.
 Strong power point presentation with ratio or chart list to the management or client
 Handling the real Estate department, & dealing with the client in terms of the property renting or taking lease.
 Plying a very active role for planning, Handling & taking decision for the logistic Transport Service & Real Estate.
 Making & sending Quotation, LPO & Contracts for real estate & transport services & handling the clients as per the company’s requirement.
 Strong POWER POINT knowledge, making & presenting presentation to the clients & MD
 Preparing Letters & corresponding as per the company requirement & Providing administrative assistance to the Business Development team
 Receipt and registration of all documents and proper distribution
 Keep updating the real estate business with maintain the data of expiry & renewal or new client for the properties, like (Bed, AC, Electricity, & etc. belongs to our Rented Properties)
 Assist in planning and preparation of meetings and conference, Arrange and confirms appointments.
 Responsible for putting advertisement for company business & properties.
 Monthly progress report to the consultants
 Establishing and maintaining the filing system
 Booking Flight and Hotel as per instruction of M.D.
 Making financial /Banking documents as per the requirement of company.