Shaimaa Ramadan Ali

Network Support Engineer at Zewail City of Science and Technology

• Egypt - Cairo
• My current job since January 2022

manage and Monitor Network and security devices.
- Handle the issues for the student and stuff related to the connection and security
issue.
- Be sure to apply the policies in all student and stuff.
- Hand-on experience in Aruba system (switches, Access Points, Controller and
ClearPass).
- Hand-on experience in Palo Alto Firewall, Forcepoint and F5

Network And Security Engineer at TISS

• Egypt - Cairo
• July 2020 to January 2022

- manage Network and security presales Engineers.
Handle the customer request and put the appropriate solution matching the customer
requirements.
- Engage with the sales team for any technical support needs to finalize the deal.
- Hand-on experience in Cisco switches, Access Points.
- Hands-on experience in Fortinet Firewall.

Presales Engineer at NileICT

• January 2017 to January 2018

- preparing for the technical and commercial offer for the tender.

Technical support Engineer at Cisco

• United Arab Emirates
• January 2012 to January 2014

- Handle the daily hardware and software issues for the employees in desktop,
Laptops and mobile phones.
- Escalate the issue for the upper team using the tickets system if the problem out of
our scope.
- handle the daily network issues with Data center, Routers, Switches, APs and servers
CAPMAS

Instructor at CAMPAS

• Egypt - Cairo
• January 2010 to January 2012