Shaimaa Ramadan Ali

Network Support Engineer à Zewail City of Science and Technology

• Egypte - Le Caire
• Je travaille ici depuis janvier 2022

manage and Monitor Network and security devices.
- Handle the issues for the student and stuff related to the connection and security
issue.
- Be sure to apply the policies in all student and stuff.
- Hand-on experience in Aruba system (switches, Access Points, Controller and
ClearPass).
- Hand-on experience in Palo Alto Firewall, Forcepoint and F5

Network And Security Engineer à TISS

• Egypte - Le Caire
• juillet 2020 à janvier 2022

- manage Network and security presales Engineers.
Handle the customer request and put the appropriate solution matching the customer
requirements.
- Engage with the sales team for any technical support needs to finalize the deal.
- Hand-on experience in Cisco switches, Access Points.
- Hands-on experience in Fortinet Firewall.

Presales Engineer à NileICT

• janvier 2017 à janvier 2018

- preparing for the technical and commercial offer for the tender.

Technical support Engineer à Cisco

• Émirats Arabes Unis
• janvier 2012 à janvier 2014

- Handle the daily hardware and software issues for the employees in desktop,
Laptops and mobile phones.
- Escalate the issue for the upper team using the tickets system if the problem out of
our scope.
- handle the daily network issues with Data center, Routers, Switches, APs and servers
CAPMAS

Instructor à CAMPAS

• Egypte - Le Caire
• janvier 2010 à janvier 2012