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Shaymaa  Shaaban, senior customer care

Shaymaa Shaaban

senior customer care ·Majid Al Futtaim

United Arab Emirates

Bachelor's degree, Fair

Work experience

Total years of experience: 15 years, 6 months

senior customer care

January 2021 - Present

Majid Al Futtaim

Dubai, United Arab Emirates

January 2021 - Present

Handling customers inquiries and complaints via email and phone
dealing with logistics
completing sales orders and supporting in sales

Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Admin and Customer Service

September 2017 - Present

Majid Al Futtaim

Dubai, United Arab Emirates

September 2017 - Present

Working as a customer service beside admin work witch is something added a lot to my experience.

Company industry:
Home & Office Furniture
Job role:
Management

Sales Advisor

October 2015 - September 2017

Al Tayer Group

Dubai, United Arab Emirates

October 2015 - September 2017

Handle customers complains in a professional way
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Study our Products and prepare a report about the quality and their ability to compete and meet the needs of the market
Develop annual Sales plan to achieve the target

Company industry:
Retail & Wholesale
Job role:
Sales

Customer Service Representative

January 2015 - July 2015

Land mark / Fun Works

Abu Dhabi, United Arab Emirates

January 2015 - July 2015

Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Cancel or upgrade accounts.
Inform customer of deals and promotions.
Close out or open call records.
Compile reports on overall customer satisfaction..
Handle changes in policies or renewals

Company industry:
Toys & Leisure
Job role:
Customer Service and Call Center

Customer Service Representative

July 2012 - November 2014

Eva Pharma

Cairo, Egypt

July 2012 - November 2014

Act as the company gatekeeper.
Suggest solutions when there is any problem about a product
Handle product recalls.

Company industry:
Pharmaceutical Manufacturing
Job role:
Other

Teacher

September 2012 - July 2014

Delta Schools

Damietta, Egypt

September 2012 - July 2014

Teach Social Studies courses to students .
Participate in on-going planning development and evaluation of curriculum.
Use a variety of instructional strategies to provide equity and excellence to students of all ability levels.

Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

sales

March 2007 - December 2008

Carina Body Wear

Cairo, Egypt

March 2007 - December 2008

Company industry:
Retail & Wholesale
Job role:
Sales

Education

Literature Faculty

July 2011

July 2011

Bachelor's degree, Fair

Egypt

GPA (percentage): 63%

GPA (percentage): 63%

History Department and i have been working as a teacher assistant for one year after graduation .
View attachment

Ain Shams University

July 2011

July 2011

Bachelor's degree, Fair

Egypt

GPA (percentage): 62.4%

GPA (percentage): 62.4%

Faculty Of Art Ain Shams University

June 2011

June 2011

Bachelor's degree, History Degree

Egypt

GPA (percentage): 65%

GPA (percentage): 65%

I had a training at school to learn how to teach the student

Skills

Communication Skills
Expert
Communication Skills
Expert
Customer Service
Expert
Customer Service
Expert
Tourism
Expert
Tourism
Expert
Teaching
Expert
Teaching
Expert
Advertising
Expert
Advertising
Expert
communication skills
Expert
communication skills
Expert
Handling complains
Expert
Handling complains
Expert
Communication Skills
Expert
Communication Skills
Expert
Customer Service
Expert
Customer Service
Expert
Tourism
Expert
Tourism
Expert
Teaching
Expert
Teaching
Expert
Advertising
Expert
Advertising
Expert

Languages

English
Expert
Arabic
Expert
French
Beginner

Training and Certifications

Training
selling skills
Eva Pharma
Jul 2012

Hobbies

  • Making the people happy
    I solved many complains for the people and they was so happy or at less i put it their anger down at this i can count it as achievement.
  • The strength of observation and Quick wittiness
    Knowledge of customer needs before talking