system administrator
Romeo Group LLC
Total years of experience :3 years, 7 Months
· Documentation.
· Administration.
· Networking.
· Hardware.
· Advanced computer skills.
· ERP Software Experience (HR, Hospital management system, Logistics management system etc).
· Knowledge in VAT (Value Added Tax)
· Customer Support (Voice/Non-Voice).
· Remote desktop application.
· Basic Accounting (Bank reconciliation, cheque transactions etc).
· Online marketing.
• Resolve customer issues both in application and database.
• Research, Diagnose, Trouble shoot and identify the issues.
• Follow standard procedure for unresolved issues to the appropriate internal teams.
• Provide demo for enquiries and proper training for customers.
• Verify that peripherals are working properly and create a backup and recovery policy.
• Supervises operations staff including training, evaluating and disciplining.
• Guide or provide work direction to technical staff.
• Provides leadership in planning and implementation of projects for computer operations and enterprise system administration.
• Documentation, password and identity management.
Customer support, Troubleshoot the errors, Provide demo and training for customers and inquiries, Online support.
C Programming, C++, C# .Net, ASP .Net, Basic Networking
i have completed 4 years of B.Tech from AWH engineering college calicut. also training on .net from CMC calicut.