Shini Pappachan

* Customer Engagement and Promotion: Proactively engage with customers to market credit card offerings,
emphasizing features, rewards, and eligibility criteria.
* Application Processing and Compliance: Execute credit card applications accurately and efficiently, ensuring
strict adherence to regulatory standards and internal protocols.
* Sales Target Attainment: Exceed assigned sales objectives by employing sophisticated upselling
methodologies and leveraging comprehensive product knowledge.
* Exceptional Customer Service: Provide superior customer service by promptly addressing inquiries, resolving
issues, and facilitating seamless account management.
* Collaborative Sales Optimization: Collaborate closely with team members to refine sales strategies,
exchange best practices, and collectively achieve performance goals.
* Industry Insight and Competitor Analysis: Stay abreast of industry dynamics, regulatory updates, and
competitor offerings to sustain a competitive advantage and inform strategic decision-making.

Administrative Support in Multiple Locations: This involves managing administrative tasks across three
separate locations (Kerala, Bengaluru, Tamil Nadu), which includes tasks such as coordinating office
operations, managing supplies, and providing general support to the team.
 HR Functions: Managing various aspects of human resources management including processing payroll for a
large number of employees (800 Nos), managing the exit process, overseeing compensation and benefits,
attendance management, leave management, and addressing employee turnover according to client
requirements.
 Customer Service and Employee Relations: Responding to general inquiries from employees, addressing
employee relations issues, schedule meetings, drafting documents, processing employment verification
requests, maintaining attendance records, and handling invoices for the department.
 Task Allocation and Project Management: Assigning tasks to associates, tracking project progress, updating
managers and partners on project status, managing invoices, and following up on payments due from clients.

Employee Relations Liaison: Acted as a conduit between leadership, management, and staff, providing
clarity on policies, procedures, and decisions.
 Document Preparation and Compliance: Drafted and maintained employment contracts, addendums, and
other legal documents, ensuring adherence to regulatory requirements.
 HR Collaboration and Strategy: Partnered cross-functionally within HR, contributing to recruitment
strategies, performance management initiatives, salary structures, incentive programs, and benefits
administration. Played a role in developing and enforcing HR policies and procedures.