Shiolim Dsilva

• Providing better exposure to the company by managing and coordinating for various events.
• Overlooking the development, production and delivery of projects from proposal right up to the delivery.
• Delivering events on time within the budget set by the customer.
• Cold calling.
• Update the CRM with all relevant activities.
• Create strong leads and potential sales.
• Maintaining and developing direct client relationship.

• Researching the market and presenting the clinical services favorably and in a structured way to the potential and existing corporate clients.
• Building and maintaining relationship with the potential and existing clients in person and via telephone calls and emails.
• Cold calling to arrange meeting with potential customers to prospect for new business.
• Negotiating the terms of a corporate agreement and closing the sales.
• Advising on forthcoming developments in providing the services and discussing special promotions.
• Creating detailed proposal documents while gaining clear understanding of the customer’s requirements.
• Negotiating on price, delivery and specifications with the suppliers.
• Ensure regulatory compliance with DHA / MOH standards, manage and resolve any issues and concerns to maintain quality standards.
• Develop price models to draft contracts and pricing structures with the Finance department to recommend competitive pricing of service offerings to other facilities for revenue generation.
• Oversee the management of day to day clinical billing and insurance provision, agreeing and approving discounts for cash patients, corporate and Insurance companies.
• Demonstrating leadership in work planning, delegating, evaluating, mentoring and coaching subordinates and fostering team spirit to enhance employee performance and departmental effectiveness in pursuit of organizational goals.
• Leading by example to deliver a professional, credible and proactive service provision and encourage learning experiences and growth of professional skills and knowledge, whilst also benchmarking to stimulate ideas for change and best practice implementation.
• Release relevant reports and review and recommend actions based on reports so as to monitor and gauge the performance and improvement measures against key indicators, for management decision making.
• To manage the budget and the financial performance of the clinic, marketing plan (internally and externally) will be conducted to help increasing the patient flow, a new affordable price list is created, maintaining a logical profit margin for the facility above breakeven for the resident.
• Negotiate and enter into third party and operator agreements and consequently manage contracts and relationships in order to capitalize on business development prospects.
• Review business performance (financial and non-financial) monthly with management. Agree on plans to address areas of improvement and/or development for the achievement of entity goals.
• Responsible for recruitment of new staff and induction of support staff and doctors.
• Management of employee relations, conflicts and staff attendance.
• Attending to grievances and disciplinary issues
• Encourage effective teamwork approach
• Ensure practice cleanliness at all times.
• Actively manage patient complaints and suggestions.
• Manage waiting times for patient appointments to be minimum possible.
• To oversee if the reception staff are welcoming the patients and answering the telephones as per the practice guidelines.
• Conduct weekly meetings with the staff.
• Preparing daily business reports and petty cash reports.
• Ensuring trade license, clinical permits, maintenance agreements and preventative maintenance contracts, insurances for premises and clinical equipment are in place and up to date.
• Stock management
• IT system management

• Achieved monthly sales target of AED 300, 000.
• Uploaded products on the website.
• Identified high profit and fast moving products and uploaded it on the website.
• Identified slow moving products and adjusted the prices inorder to generate sales drive.
• Customer service.
• Handled sales calls.
• Ensured timely product deliveries.
• Procured stocks.
• Converted leads into sales.
• Tracked the shipments and updated the status accordingly to the client.
• Made Sales Orders.
• Prepared daily Sales Report.
• Procured Stocks.
• Ensured that orders were dispatched accurately.
• Attended and managed events and exhibitions.

• Handled clientele details.
• Interacted with customers about the loading details and permissions.
• Made payment vouchers for drivers.
• Sent invoices to customers for payment.
• Handled custom duties.
• Maintained the job files.
• Tracked the shipments and informed the status accordingly to the client.
• Ascertained correctness and completeness of data.
• Ensured accurate distribution of mails.
• Liaised with the Operations Department.
• Completed paperwork on daily basis.

Duties & Responsibilities:
• Handled Business-to Business & Business-to-Consumer Sales.
• Interacted with customers about the services & products in the most professional manner.
• Performed stock auditing.
• Arranged for indoor & outdoor shoots and company events.
• Visual Merchandising.
• Communicated with the customers through a variety of means, either in person, by telephone, e-mail or by fax.
• Identified the slow moving products and targeted the sale of the same.
• Prepared quotations and negotiated with the clients and other correspondence.
• Collected the payments from Customers and also assisted them in giving the Statement of Account if needed.
• Arranged and confirmed the product deliveries with customers.
• Ensured that customers are satisfied with the service and product quality.
• Helped the Management in making sound decisions concerning marketing strategies.
• Followed up & filed customer Records of Purchases for future reference.
• Assisted other employees in doing the Sales & Marketing Plan, day to day Report, Maintenance and Delivery Schedule etc.
• Made weekly report for total sales achieved, identifying sales prospects, reporting problems and giving solutions.

Duties & Responsibilities:

• Achieved monthly sales target of Rs. 200, 000 and during peak seasons over-achieved by Rs. 900, 000.
• Handled Business-to Business & Business-to-Consumer Sales.
• Managed the store, in the absence of the Store Manager.
• Conducted staff training for new product launched.
• Trained freshly recruited sales employees.
• Identified slow moving products which needed the sales drive.
• Prepared quotations and negotiate with the clients and other correspondence.
• Visual Merchandising.
• Collected payment from clients.
• Arranged and confirmed product deliveries with customers.
• Ensured that customers are satisfied with the service and product quality.
• Helped the Management in making sound decisions concerning marketing strategies.
• Followed up & filed customer Records of Purchases for future reference.
• Prepared the reports for Sales & Marketing Plan, day to day Report, Maintenance and Delivery Schedule etc.
• Prepared weekly report for total sales achieved, identifying sales prospects, reporting problems and giving solutions.
• Interacted with customers about the services & products in the most professional manner.