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Shirly Chumacera

Administrative Assistant

ASTAD Project Management

Location:
Qatar - Doha
Education:
Diploma, Customer Service Specialist
Experience:
25 years, 9 months

Work Experience

What's your work experience? Your experience is one of the most important sections in a CV.
List all relevant responsibilities, skills, projects, and achievements against each role.  If you're a fresh grad, you can add any volunteer work or any internship you've done before.
Add Experience

Total Years of Experience:  25 Years, 9 Months   

September 2014 To Present

Administrative Assistant

at ASTAD Project Management
Location : Qatar - Doha
• Handle administrative detail, all projects seek greater role in projects within administrative and other areas of competence
• Seek training on projects outside my range update secretarial/clerical desk manual
• Set up "tickler" system set up "exception reporting" system to handle routines without supervision
• Arrange travel through internal or outside agents travel cash in advance
• Prepare itinerary, trip file and supplies expense report tools for boss
• Complete expense reports after trip.
• Study and review company or department procedures
• Recommend management action to improve standard operating procedures. Present comparisons on costs, risks, and benefits
• Develop and test new procedures
• Take part in any administrative meetings to assure secretarial follow-through
• Take initiative on requests and inquiries of administrative nature, especially when bosses' specialty is not administrative
• Prepare and control administrative budgets
March 2015 To Present

Learning Assistant/Administrative Assistant

at Compass International School
Location : Qatar - Doha
• Enable the child to achieve high standards of learning
• Maximize teaching and learning time
• Develop the child’s skills across the curriculum
• Assess the child’s attainment and progress
• Identify and respond appropriately to individual differences between children
• Set appropriate and challenging targets for the child
• Set and maintain clear expectations of children’s behavior and assist in securing appropriate standards of discipline
• Create and maintain a purposeful, orderly and supportive learning environment
• Present learning tasks and curriculum content in a clear and stimulating manner
• Work with the child individually and in groups
• Communicate clearly and effectively with children
• Manage their own and the child’s time effectively
• Make a constructive contribution to the use of computers and other classroom resources to aid learning.
• Help the child read set texts, worksheets and other resources
• Help the child set out work
• Explain to the child what they are expected to do
• Take part in the school’s extra-curricular activities including attending official school meetings and functions outside school hours when necessary.
June 2012 To June 2014

Secretary/Administrative Assistant

at Laffan Refinery Company Limited
Location : Qatar - Doha
The role holder provides a high level of clerical support to unit activities. The nature of work involves monitoring and checking, for approval, significant diversity and providing reliable databases. The role holder is required to demonstrate understanding of related procedures and processes to handle clerical work and data processing softwares. This level requires high level of technical competencies related to clerical processes to handle work independently, gained through reasonable exposure to this kind of work coupled with or supplemented by knowledge gained through formal education and vocational training. Key Accountabilities Performance Measures
June 1996 To June 2009

Sales Service Executive

at GX International Inc
Location : Philippines
• Arranged appointments with doctors, pharmacists and hospital medical teams, which may include pre-arranged appointments or regular 'cold' calling;
• Prepared presentations to doctors, practice staff and nurses in GP surgeries, hospital doctors, and pharmacists in the retail sector. Presentations may take place in medical settings during the day or may be conducted in the evenings at a local hotel or conference venue;
• Organized conferences for doctors and other medical staff;
• Built and maintained positive working relationships with medical staff and supporting administration staff e.g. receptionists;
• Managed the budget for catering, outside speakers, conferences, hospitality and others;
• Made detailed records of all contacts and reaching (and if possible exceeding) annual sales targets;
• Planned work schedules and weekly and monthly timetables. This may involve working with the area sales team or discussing future targets with the area sales manager. Generally, medical sales executives have their own regional area of responsibility and plan how and when to target health professions;
• Attended company meetings, technical data presentations and briefings;
• Made latest clinical data supplied by the company and interpreting, presenting and discussing this data with health professionals during presentations;
• Monitoring competitor’s activity and products;
• Maintained knowledge of new developments, anticipating potential negative and positive impacts on the business and adapting strategy accordingly;
• Developed strategies for increasing opportunities to meet and talk to contacts in the medical and healthcare sector;
• Staying informed about the activities of health services in a particular area;
• Worked with team managers to plan how to approach contacts and creating effective business plans for making sales in a particular area.
November 1994 To November 1995

Medical Technology Intern

at Centro Escolar University - Internship
Location : Philippines
• Preparing cultures of tissue samples
• Establishing and monitoring programs that ensure data accuracy
• Microscopically examining slides of bodily fluids
• Cross-matching blood for transfusions
• Chemically analysing blood or urine for toxic components
• Analysing lab reports for accuracy
• Operating and calibrating equipment
• Delivering test results to physicians, researchers or patients
• Collecting and studying blood samples to determine morphology
• Performs phlebotomies, including arterial puncture, capillary punctures and venepunctures as appropriate for the patient requiring the procedure.
• Processes specimens utilizing protocols and technical knowledge.
• Calibrates, standardizes and maintains instruments following established procedures.
• Performs quality control, preventive maintenance, troubleshooting protocols to ensure proper functioning of instruments, reagents, procedures.

Education

What's your educational background?
Let employers know more about your education; remember, be clear and concise.
December 2016

Diploma, Customer Service Specialist

at Alison On Line Education
Location : Qatar - Doha
deal directly with customers either by telephone, electronically or face to face
respond promptly to customer inquiries
handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Provide pricing and delivery information
Perform customer verifications
Set up new customer accounts
Process orders, forms, applications and requests
Organize workflow to meet customer timeframes
Direct requests and unresolved issues to the designated resource
Manage customers' accounts
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken
Prepare and distribute customer activity reports
Maintain customer databases
Manage administration
Communicate and coordinate with internal departments
Follow up on customer interactions
Provide feedback on the efficiency of the customer service process
March 2009

Master's degree, Business Administration

at Philippine School of Business Administration
Location : Quezon City, Philippines
Grade: 67 out of 100
While working I enrolled in my Masters and successfully apply all the experience and achievement during this time. and its a big help in my dissertation and pass with flying colors.

Specialties & Skills

Administrative Support

General Business Administration

Lease Administration

Leave Administration

Supportive

Microsoft Outlook, Sharepoint folders,SAP

Sharepoint

SAP Invoicing

Languages

Do you speak more than one language?
For some jobs, fluency in one or more foreign languages is a plus, so add your language skills to get better results.

English

Expert

Training and Certifications

Professional Secretarial & Admin Skills - Advanced Level ( Certificate )

Issued in: August 2013 Valid Until: - August 2015

Hobbies and Interests

Share your hobbies and interests so employers can know more about you.
Help employers know more about you by looking at your hobbies and interests

Reading MBA books and exercise (visiting the gym)

In doing so I can enhance my knowledge and uplift my personality in doing my work.

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