Shiva Karki, customer service and sales expert

Shiva Karki

customer service and sales expert

Aditya Birla retail

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, accounting and finance
Experience
6 years, 0 Months

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Work Experience

Total years of experience :6 years, 0 Months

customer service and sales expert at Aditya Birla retail
  • India - Shillong
  • January 2018 to December 2023

Greets customers and demonstrates excellent customer
service skills.
Helps customers select products, answers questions, and
shares product knowledge.
Creates or updates customer profile records.
Processes purchases and returns.
Assists with inventory, including receiving and stocking
merchandise.
Helps with the store opening and closing process.
Learns about new product offerings quickly.
Collaborates well with the retail team and has strong
interpersonal skill.
Resourceful sales associate with 4 years of experience providing
differentiated customer service in fast-paced retail settings. Known
for quickly building relationships with customers to understand
their needs and recommend products. Develop good working
relationships with colleagues and always willing to jump in
wherever needed to ensure smooth store operations.

Education

Bachelor's degree, accounting and finance
  • at Nagaland University
  • April 2018

Specialties & Skills

Multitasking
Time Management
Customer Focus
Accounting
communication
Tally Epr
Problem Solving
Microsoft PowerPoint
Office Work
product knowledge
Payments
Active listening
Purchasing
Sales Representatives
Administration
Customer Service
Accounting
Microsoft Office
Management
Microsoft Excel
POS System
Materials

Languages

English
Expert
Hindi
Expert

Training and Certifications

Post Graduate Diploma in Computer Application (Training)
Training Institute:
Hi Tech Institute of IT and Multimedia