Principal Architect
Reliance Industries
Total years of experience :17 years, 2 Months
Principal Architect & Tech Lead for the digital transformation project at Reliance Industries.
Providing technological leadership to the legacy organization, pioneering initiatives towards bringing in relevant solutions to support the growth, evolution and long-term objectives
Involved in identifying gap areas and driving implementations & transformations across the organization
Directing Business process efficiency improvement through initiatives including automation
Collaborating with the business stakeholders and driving Business model mapping on solution / Software Architecture
Key Projects:
• Designed the complete sales force, relationship & contract management automation
• Implemented Sales Force Sales & Services Cloud to bring in ~ 75% efficiency levels, in turn leading to improved opportunity conversion cycle and collection cycle by 35% (timely collection)
• Functioned as the Enterprise Architect for driving end-to-end implementation of a totally portable on-mobile solution using Google location services, IoT and best in class technologies available for logistics industry
o Enabled Route Optimization and driving efficiency improvement in terms of Last Mile Delivery to the tune of 20%
• Solution, design & implemented end-to-end bar-code tracking & tracing which improvised the overall operations by almost 20% and increased the customer satisfaction index (CSI) to 4.5/5
Handpicked to act as a SPOC between Business representatives and Technology teams, gathering requirements and translating the same into practical, usable, scalable & reliable solutions
Assist leadership team for the management updates and project planning
Engaged actively with customers to produce a detailed project plan and secured customer sign-off for each delivery phase
Drove the Solution Architecture function and collaborated with the Technical Architect to produce a technical specification for custom development and systems integration requirements
Performed Principal solution architecture role in dealing with Business Users and Program & Project Management teams
Key Highlights:
Acted as Enterprise Solution Architect for Telecom Passive Infrastructure & Operations
o Spearhead architecture & design for Tablets for technicians (last mile connectivity for field force & technicians)
o Reduced paper processes by ~ 90% through digitization of all checklists & call resolution time for all complainants were improved by 30%
Directed Program Management of Passive Telecom - Billing & Revenue Management along with OPA which has reduced the bill generation time from 2 days to 4 hrs hence increased efficiency of 25% and reducing the over all collection cycle
Piloted development of Oracle EBS Custom Module of budgeting, bill matching & revenue recognition
Initiated tenure with the responsibility of driving Oracle Databases & Oracle Applications, having subsequently been assigned larger roles involving ERP applications and CRM applications before taking over the charge of the entire Enterprise Application for existing as well as new initiatives/projects
Key Projects:
Steered efforts in conceptualizing, designing & developing customer web portal - eServices, which was real-time integration of Oracle ERP with website and payment gateway
o Increased CSI to 4.2/5, reduced late/ delay payments by 50% and increased cash flow by 10%
Successfully handled various projects in Real Estate sector like Service Tax, Property TDS - 100% adherence to statutory compliance, 100% of system generated documentation, without any increase in budgets for the finance function